Inbound Sales Team Manager
1 month ago
Job title:
Inbound Sales Team ManagerJob Description:
Working with team members to achieve client led sales and retention targets and customer satisfaction KPI's, always adhering to principles around customer service and vulnerability.
Coaching and developing the team to deliver excellent customer service
Drives employee engagement, empowering team members to act within agreed parameters.
Resolving elevated issues arising from daily activities, managing escalated problems and performing root cause analysis of any trends identified to improve the customer experience.
Hiring, training, assigning, directing, and evaluating staff.
Self motivated with the ability to think ahead
Excellent time management and prioritisation skills
Ability to train and develop team members to achieve stretch results in a fast paced environment
Excellent communication skills which can be demonstrated to relay information appropriately at all levels – to be able to avoid and deal with conflict
Flexibility and resourcefulness
Location:
Little Island,
IrelandTime Type:
Full timeContract Type:
Permanent-
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