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Digital Sales Account Manager

2 months ago

Dublin, Ireland British Airways PLC Full time

As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role:

To manage a portfolio of BA and Joint Business corporate and/or trade partners to maximize revenue & drive tactical activity and performances across Germany and Europe - Dublin based.

As a Digital Sales Account Manager with British Airways, you'll have a great opportunity to  grow your sales career even further as part of our successful, supportive and driven Dublin based team.  You'll need to demonstrate your excellent sales ability, analysis skills and be a strong communicator with the ability to both negotiate and build successful relationships with both customers and colleagues. A strong work ethic is a must. 

What you'll do:

  • Deliver revenue by understanding customer needs and matching to relevant products.
  • Use data led insights and analysis to drive revenue generating/share shifting actions.
  • Cultivate Decision making unit in accounts to expand influence map.
  • Conduct medium touch performance reviews to drive deal performance via digital tools/remotely and face to face.
  • Negotiation of bespoke and templated deals, implementing SMA activities and allocation waiver and favours budget.
  • Sourcing new business opportunities.
  • Upsell opportunities to existing customer base.
  • Delivery of digital and face to face conferencing/training
  • Deliver enhanced data quality and customer insight, and feeding back market intelligence.
  • Define account development plans for high touch and strategic accounts.
  • Strengthen relationships by acting as a touchpoint for escalation of issues or waiver/favour initiation
  • Face of BA/IB to the market, and represent the views from market.
  • Representation for BA/IB and collaboration with joint partners.

 

What you'll bring to British Airways:

  • Proficiency with the tools and technologies of digital sales
  • A can-do attitude 
  • Flexibility and agility, someone who is always ready to adapt when things don't go to plan
  • Someone who can be an ambassador for BA and the team
  • Digitally minded - demonstration of utilising digital selling and other innovative ways of working to achieve revenue targets
  • CRM management
  • Advanced communication, negotiation and influencing skills
  • Drive and ambition needed to exceed targets
  • Ability to work in self-directed, fast-paced environment
  • Ability to evaluate data and metrics effectively to ensure focus on commercial opportunities 
  • Demonstration of utilising digital selling and other innovative ways of working to achieve revenue targets
  • Experience of building productive working internal and external relationships in a multi-cultural hub-based environment

Your experience:

  • Good account management or equivalent commercial experience 
  • Fluency in German an advantage, but not essential

 

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted Hotline' airfares per year for yourself, friends, and family.

At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don't expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.