Administrator/Customer Service Specialist

1 month ago


Dublin, Ireland Cpl Full time

Job Description â Admin & Customer service Specialist


Administrative specialists must take on various roles within the company to help ensure effective day-to-day operations within the company as well as being involved in marketing, new product development and operations. It is a vital role in many aspects and requires team members to be very organised, good communicators and to use initiative when required. This role may require, but is not limited to, the following:


Essential Duties and Responsibilities:


Active participation in office management, including performing general clerical tasks such as email, admin, customer service (emails, phone calls, social media DMâs/comments and website chat messages), DHL queries regarding deliveries, general office organisation and online order preparation. Also important is the management of the printing room/stock room (i.e. Cards, printer ink, labels etc.)


Acquire and maintain the skills and knowledge necessary to efficiently process orders through the DHL and fedex online system, process all paperwork, troubleshoot and resolve issues, process claims, DHL customs sheets/invoices, interact with DHL on their system and continually review ways to improve the distribution process. Acquire the skills to manage and manoeuvre our Warehouse Management System that automates our picking and packing process in the warehouse.


Research and evaluate processes for productivity and time efficiencies. Determine any administration issues and resolve them for smooth office operations as well as suggesting new effective processes for any issues encountered.


Communicating with and dealing with clients and suppliers, responding to phone calls relating to customer queries, assisting customers making purchases, sales calls and emails.


Corporate clients and sales projects will also be assigned, so training will be required in how to successfully process and carry out a full corporate order.


Assisting the Marketing team with social media activity such as DMâs, comment responses, Research, content calendar planning, Social media ads, social media results reporting, content ideas and creative content.


Administrative specialists may also be required to create reports, organize events, prepare meeting schedules and assist managers and the CEO.


Manage office equipment and warehouse supplies as well as inventory, and ordering new equipment and supplies as needed


Work collaboratively with other departments to help solve clerical issues (specifically warehouse operations, marketing and the CEO). New product development and product research will also play a role in the collaborative work with others in the team.


Offer assistance to accounting department to organise invoices, payments, and receipts


Prepare and maintain company documents and reports.


Coordinate administration activities involved in the employee recruitment, performance evaluation etc.



Perform other duties as assigned.



  • Dublin, Ireland PHS Washrooms Full time

    Title: Customer Service Administrator Permanent Position -Monday to Friday (Hybrid) Location: Dublin 10, Ballyfermot The Role: To efficiently and effectively own and handle all customer interactions, investigating and solving customer enquiries through to resolution. Providing a first-class service to internal and external customers ensuring that we delight...


  • Dublin, Ireland Excel Recruitment Full time

    Excel Recruitment are currently recruiting an experienced Customer Service Administrator on behalf of our client based in Baldonnell, Dublin 22. Responsibilities Responsible for providing excellent customer support via phone and email. Handling inquiries, resolving complaints, and ensuring smooth logistics operations. Managing documentation to ensure...


  • Swords, Dublin, Ireland Schenker LTD. Full time

    Join our team as an Airfreight Customer Service Specialist Your role will be pivotal in ensuring our airfreight services consistently surpass customer expectations. You'll meticulously adhere to established service levels and SOPs, while managing revenue and cost parameters. With a keen eye for detail, you'll ensure all administrative tasks are completed...


  • Dublin, Dublin City, Ireland Zurich Insurance Company Ltd. Full time

    Customer Services Administrator – 10 month contract Zurich Life Assurance plc is looking for an Customer Services Administrator to focus on understanding and responding to what matters to customers. We are looking for a highly motivated individual with excellent communication skills. Successful candidates will gain a thorough knowledge of the workings of...


  • Swords, Dublin, Ireland Schenker LTD. Full time

    Join our team as an Airfreight Customer Service Specialist! Your role will be pivotal in ensuring our airfreight services consistently surpass customer expectations. You'll meticulously adhere to established service levels and SOPs, while managing revenue and cost parameters. With a keen eye for detail, you'll ensure all administrative tasks are...


  • Dublin, Ireland phs Group Full time

    Customer Service Experts - we’re looking for you! Customer Service Administrator Dublin 10 €30,000.00 and excellent benefits Great hours Monday to Friday, no evening or weekend work Full Time, permanent position – Hybrid following initial training Based in or near Dublin? Enjoy helping customers? Looking for a career rather...


  • Dublin, Ireland Apleona HSG Facility Management Full time

    Advert Text Overall Purpose of the Job To provide administrative and systems support to ensure the daily operation of the Service Support Centre (SSC) and to facilitate the coordination of services within the SSC. The role includes the timely and accurate processing of all paper work in regards to the SSC as well as the updating of CAFM (Computer Aided...


  • Dublin, Ireland Cpl Full time

    My client is looking to hire 2 customer service administrators for their offices in Dublin 24. Main Duties/Responsibilities:  •            Accessories: Liaising with customers on after sale accessories for approximately 70% of all hearing aid sales via phone - advice/taking payments/posting and recording orders...


  • Dublin, Ireland Apleona UK Full time

    The details for the selected vacancy are shown below. Advert Text Overall Purpose of the Job To provide administrative and systems support to ensure the daily operation of the Service Support Centre (SSC) and to facilitate the coordination of services within the SSC. The role includes the timely and accurate processing of all paper work in regards to the...


  • Dublin, Ireland Amazon Web Services EMEA SARL (Irish Branch) - G50 Full time

    Job summaryThe AWS Customer Service team provides support to a wide range of external customers helping them understand the benefits and capabilities of the AWS’s Cloud Computing Services. This team focuses on assisting customers with account and billing related inquiries, and interfaces with internal Amazon organizations to provide the perspective of the...

  • Service Administrator

    4 weeks ago


    Dublin, Dublin City, Ireland Cpl Full time

    They are seeking an experienced Service Administrator to work in tjeir Service Department abased in Ballycoolin, Dublin 11Reporting to the DAF Service Manager this role will be a busy role as an administrator in their HGV Service Department. Candidate Requirements· At least 2 years' experience in a similar role in the motor industry in a dealership,...


  • Dublin, Ireland Corporation Service Company Full time

    Corporate Administrator / Cosec Dublin On site, Full time As a Corporate Administrator, you will directly report to the Business Unit Manager Capital Markets. Your main daily tasks will be the following: Direct cooperation and communication with clients and potential clients Assuming responsibility for the ongoing support of client companies...

  • Service Administrator

    1 month ago


    Dublin, Ireland Cpl Full time

    They are seeking an experienced Service Administrator to work in tjeir Service Department abased in Ballycoolin, Dublin 11Reporting to the DAF Service Manager this role will be a busy role as an administrator in their HGV Service Department. Candidate Requirements·      At least 2 years’ experience in a similar role in the motor...


  • Dublin, Ireland Grifols Full time

    Do you want to join an international team working to improve the future of healthcare? Do you want to improve the lives of millions of people? Grifols is a global healthcare company which, since its foundation in Barcelona in 1909, has been working to improve the health and well-being of people all over the world. Our four divisions - Bioscience,...


  • Dublin, Dublin City, Ireland GRIFOLS, S.A. Full time

    Do you want to join an international team working to improve the future of healthcare? Do you want to improve the lives of millions of people? Grifols is a global healthcare company which, since its foundation in Barcelona in 1909, has been working to improve the health and well-being of people all over the world. Our four divisions - Bioscience,...


  • Dublin, Ireland GRIFOLS, S.A. Full time

    table.MiTabla { max-width: 1020px;!important Do you want to join an international team working to improve the future of healthcare? Do you want to improve the lives of millions of people? Grifols is a global healthcare company which, since its foundation in Barcelona in 1909, has been working to improve the health and well-being of people all...

  • Billing Specialist

    2 weeks ago


    Dublin, Ireland Corporation Service Company Full time

    Billing Analyst Full-time, Permanent Hybrid Dublin, Ireland The Capital Markets Europe team provides our institutional clients with a comprehensive range of specialist debt and capital markets administration services. As the Billing Analyst, you will work closely with the finance and client-facing teams across Europe. You will support the...


  • Dublin, Ireland Abrivia Full time

    Job Title: Customer Service Executive Salary: Negotiable pending experience + free parking, pension, Life assurance, discounted healthcare and attractive bonus. Location: Dublin City South (30 minutes from City Centre) Contract: Full time permanent 37.5 hrs per week Work Model: Monday- Friday, normal working hours. One of our global service clients is...


  • Dublin, Dublin City, Ireland SEI1GLOBAL Full time

    SEI Investments is a leading global provider of asset management and investment technology solutions. The company's innovative solutions help corporations, financial institutions, financial advisors, and affluent families create and manage wealth. SEI is a people focused organization which encourages and recognizes employee development as being a critical...


  • Dublin, Ireland Sedgwick Ireland Resource Solutions Full time

    In partnership with our client Sedgwick are seeking an experienced administrator. This is an excellent opportunity f or an experienced administrator with strong communication skills. This is a permanent role based in Dublin 1. The Role: Reporting directly into the Head of Member Services, the successful candidate will have previous administration and...