Investigation Specialist with French, KYC
4 weeks ago
Job ID: 2726870 | Amazon Data Services Ireland Limited - A65
Anticipated start date - 23rd of September 2024
Looking for something a little different? Are you suspicious by nature? Do you have a nose for finding the truth? Do you want to work on something that matters?Amazon is looking for a high-judgment individual to join us as an Investigator, to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. We are specifically seeking applicants with fluent French & English language skills to support our global operations teams, however you will be supporting the UK business as well. Would suit a recent graduate. Key Job Responsibilities
- Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
- Communicate via email and telephone with buyers, merchants, and other external and internal customers.
- Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
- Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.
- Participate in other special projects/assignments and partner with appropriate business teams as necessary.
- Achieve weekly productivity and quality standards for investigations.
- Be prepared to be flexible with working hours and work Saturdays and/or Sundays.
- Excellent written and spoken French & English skills and an ability to compose grammatically correct, concise and accurate written responses.
- Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
- Demonstrated ability to work independently and make complex investigation decisions with little to no guidance.
- Excellent problem solving skills.
- Exceptionally strong customer handling and conflict resolution skills with a keen focus on quality and customer experience.
- Demonstrated ability to analyze problems logically.
- Self-disciplined, diligent, proactive and detail oriented.
- Strong organizational skills.
- Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency.
- Demonstrated ability to exceed expectations with regard to performance and individual contribution.
- Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns.
- Ability to maintain high levels of confidentiality and data security standards.
- Experience with Microsoft Office, including Outlook, Word, and Excel.
- Passionate commitment to Amazon's emergence as the world's most customer-centric company.
Fluency in other European languages an advantage.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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