Customer Service Specialist

3 days ago

Ireland Abbott Laboratories Full time

About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

Abbott serves the Irish market with a diverse range of healthcare products including diagnostics, medical devices and nutritionals products. In Ireland, Abbott employs over 6,000 people across ten sites. We have six manufacturing facilities located in Clonmel, Cootehill, Donegal, Longford and Sligo and a third-party manufacturing management operation in Sligo. Abbott has commercial, support operations and shared services in Dublin and Galway. We have been operating in Ireland since 1946.

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry-leading technologies to support diagnostic testing which provides important information for the treatment and management of diseases and other conditions. IDEM is an over a billion-dollar business unit that now supports significant growth for Abbott in COVID-19 related products in over 70+ countries.

PURPOSE OF THE JOB

The Customer Service Specialist with French role is the first point of contact to support various customers such as Hospitals, GPs, Pharmacies and Patients as well as our key distributors across Europe. The Customer Service Specialist is responsible for a variety of tasks including order processing, problem solving, admin support for our commercial sales team and logistic support for both our internal and external customers.

MAJOR RESPONSIBILITIES
  1. Process all orders received via CRM system. Orders are received primarily by email, with some also received via phone, fax or directly through our online system.
  2. Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner.
  3. Review and maintain customers' open orders on a daily basis.
  4. Investigate and resolve order processing issues reported by customers and work cross-functionally with other departments to resolve customer queries.
  5. Resolve email, fax and telephone inquiries and liaise directly with customers on a variety of issues such as pricing, inventory availability, terms, delivery or general questions.
  6. Collaborate with other departments to ensure accuracy of data maintained on SAP.
  7. Keep customer account changes up to date and communicated to the commercial sales team.
  8. Keep up to date on products, inventory levels, special requirements and promotions communicated from various departments to support the delivery of an excellent customer service.
  9. Communicate regularly with your Team Lead of all changes, issues and potential concerns with any customer accounts. Employees are empowered to share ideas and to drive and support continuous improvement.
  10. Work with our central warehouse and/or supply chain team regarding inventory, escalations and customer inquiries. Complete all customer or staff requested reporting supporting internal and external data requests.
  11. Develop and maintain fruitful customer and internal colleague relationships.
  12. Responsible for complying with and executing applicable Quality Management System (QMS) processes, to support the delivery of an excellent customer experience.
  13. Other duties as assigned.
EDUCATION AND COMPETENCIES REQUIRED
  1. Fluency in French is required.
  2. Proficient in MS Office programs such as Word, Excel and Outlook and comfortable with IT systems.
  3. Strong computer navigation and typing skills.
  4. Good attention to detail, a critical thinker, experienced at investigating and resolving complex issues.
  5. Effectively collaborate with others.
  6. Communicate professionally.
  7. Good email etiquette.
  8. Work independently and as part of a team.
  9. Work effectively in a fast-paced environment with changing priorities.
  10. SAP or other ERP system experience a significant advantage.
  11. Previous customer service experience desired preferably in the healthcare industry but not essential.
  12. Truly customer-focused.
  13. Self-starter ready to take initiative.
  14. Interactive and engaging.
  15. A multi-tasker with excellent time management skills.
  16. Adaptable and flexible.
  17. Ability to deal with changing priorities.
  18. Eagerness and willingness to learn.
  19. Problem solver.
  20. Experience dealing with ambiguity.
  21. Excellent verbal and written communications.
#J-18808-Ljbffr

  • Customer Service Specialist with Spanish, Ring

    2 weeks ago

    Ireland Amazon Full time

    Customer Service Specialist with Spanish, Ring Job ID: 2728652 | Amazon Ireland Support Services Limited - A94 Ring is looking for an organized and self-motivated ECR Specialist to join our Specialty Team (ECR) in virtual Ireland. As an ECR Specialist, you will work alongside the Product Reviews, Neighbor Advocacy, Legal, PR, Communications and the Social...

  • Customer Service Specialist with Spanish, Ring

    4 weeks ago

    Ireland - Virtual Amazon Full time

    Ring is looking for an organized and self-motivated ECR Specialist to join our Specialty Team (ECR) in virtual Ireland.As an ECR Specialist, you will work alongside the Product Reviews, Neighbor Advocacy, Legal, PR, Communications and the Social Media teams at Ring.Working directly with customers, you'll be expected to respond to highly complex customer...

  • Customer Support Specialist

    3 days ago

    Ireland CPL Healthcare Full time

    CUSTOMER SUPPORT SPECIALIST My client, an Irish owned business that has developed into one of Europe’s leading industrial distribution companies supplying over 100,000 products to customers globally, is looking to hire a Customer Support Specialist to join their customer service team in Galway City. RESPONSIBILITIES: Build and maintain strong...

  • Customer Success Specialist

    1 month ago

    Ireland Pluralsight Full time

    Customer Success Specialist page is loaded Customer Success Specialist Apply Locations: Dublin, Ireland Time Type: Full time Posted On: Posted 2 Days Ago Job Requisition ID: R0012342 Job Description: As a Customer Success Specialist at Pluralsight, you'll have the chance to make a significant impact on our customers' success. Join our skilled...

  • Service Delivery Manager

    2 weeks ago

    Ireland Interstate AC Service Full time

    eir evo talent are currently seeking applicants for a Service Delivery Manager. This is a Fixed Term Contract (12 months) position located with our client in Dublin 8. This is a hybrid role requiring 2 days on site. Responsibilities: Full ownership for the transition of all ICT projects and services into the Service Management function. This includes...

  • Customer Care Specialist with European Language

    6 hours ago

    Ireland Kerry Group PLC Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: Customer Care Specialist with European Language Requisition ID: 51149  Position Type: FT Permanent  Workplace Arrangement: We have an exciting opportunity for an experienced, passionate and...

  • Customer Service Agent

    1 day ago

    Ireland CPL Healthcare Full time

    My Client in the Motor Industry is hiring for a Customer Support Agent. Principle Job Purpose: Reporting to the Customer Hub Manager, situated in Park West, Dublin 12, the purpose of the role is to handle a variety of customer queries received via telephone, email, and webchat to support a variety of product and service offerings. Hours of Attendance: ...

  • Customer Service Advisor

    1 month ago

    Ireland Exertis (UK) Ltd. Full time

    Our energy division is now welcoming applications from experienced customer service professionals seeking a new opportunity in a thriving department. Working as part of a busy Customer Service team, you will be the first point of contact for all inbound customer related queries via phone and email. This role will require someone with excellent interpersonal...

  • Customer Service Coordinator

    4 weeks ago

    Ireland Abrivia Recruitment Specialists Ltd. Full time

    Location: Dublin City South One of our global service clients is currently seeking a customer service coordinator to join their team. This is an exciting opportunity to work as a co-ordinator with a large global company. The successful candidate will provide an excellent customer experience to all account holders and clients. Responsibilities: Serve as...

  • Customer Service Administrator

    3 days ago

    Ireland CPL Healthcare Full time

    Customer Service Administrator Required For D15 - Immediate Start, Initially 3 Month Contract, 29K General Administrative Duties Day to day office duties eg. Correspondence, post, typing, Dictaphone typing, faxing, photocopying, filing etc Logging all enquiries/telephone calls, complaints etc. Prioritising same, dealing with queries keeping...

  • Customer Service Representative

    6 days ago

    Ireland Sedgwick Claims Management Services Ltd Full time

    Global Privacy Policy Sedgwick’s caring counts commitment is to value the right of privacy of the companies and individuals we serve. It is Sedgwick’s policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve. We want to share with you our policy to what personal information we may collect, how we...

  • Customer Onboarding Specialist New Dublin, IRE

    1 month ago

    Ireland NextRoll Inc. Full time

    As our Customer Onboarding Strategist, you will report to our Manager of Customer Onboarding and be instrumental in onboarding and managing customers during their first 60 days with AdRoll. This role puts you at the heart of our customers' long-term growth strategy, providing education and support on various platform features including ads, email, and...

  • Customer Operations Specialist

    1 month ago

    Ireland iuvo BioScience, llc. Full time

    This is what you will do: This role will be responsible for all aspects of the ERP (SAP) Patient Supply by ensuring all customer demand is satisfied by efficiently processing sales orders, handling customers’ enquiries relating to sales orders, vial requests and product returns or exchanges. In addition, proactively monitor all electronic order/invoicing...

  • Sales and Customer Service Manager

    3 weeks ago

    Ireland 3dpersonnels Full time

    Sales and Customer Service Manager , West Donegal. Permanent Role, Salary - €50-€55K We are once again working with a hugely successful production company in West Donegal. They offer a huge range of high-end, high-quality, sustainable products to various industries across the globe. They now wish to appoint a suitably experienced Customer Service &...

  • Customer Service Advisor Weekday

    4 weeks ago

    Ireland CPL Healthcare Full time

    Customer Service Advisor– Part Time (Weekdays) Covalen is an equal opportunity employer, a CPL company with over 25 years’ experience in Business Process Outsourcing (BPO) and Managed Services provision across the world. They provide tailored Outsourcing Solutions across all industry sectors including Banking, Financial Services and Insurance,...

  • Customer Service Representative

    3 weeks ago

    Ireland recruiters Full time

    Are you an Insurance Professional who excels in providing top tier customer service? If so, this could be the perfect role for you! Our client is a leading Insurer looking for an experienced Insurance Customer Service Representative to join their team based in South Co.Dublin. As a member of the Customer Service Team, you will be front line support for...

  • Customer Services Administrator, Tallaght

    3 days ago

    Ireland Leinster Appointments Full time

    Job Reference: 17548 Job Type: Permanent Location: [Location not specified] The Role This is an excellent career opportunity for an ambitious and customer-focused individual to join an established and professional team with an ambition for growth and development. The primary focus of the role will be to complete customer service processes and...

  • Quality Specialist QA for QC

    7 days ago

    Ireland PuroClean Certified Restoration Specialist of Auburn Full time

    A true single-source provider from concept to commercialization for biologics produced from mammalian cell culture. Discover information about the various drug development services we provide for this product type Discover information about the various drug development services we provide for this product type Discover information about the various drug...

  • Operations Resilience Specialist

    2 months ago

    Ireland Enterprise People Full time

    Enterprise People are currently seeking an experienced Operations Resilience Specialist for a 6 Month (3 days per week) contract based in Dublin (WFH). Operational Resilience is seen as a key risk area for our client and their customer-centric strategy as well as being a key regulatory focus. Reporting to the Operational Resilience Manager, the successful...

  • QA Specialist

    3 weeks ago

    Ireland QA RESOURCES Full time

    QA Specialist (Associate Specialist, Specialist, Snr Specialist) Industry: Pharmaceutical Role Summary: The QA Specialist role participates in maintaining site compliance of operations inclusive of but not limited to Manufacturing, Quality Systems, Quality Control, Quality Assurance, Facilities, Maintenance, Engineering, Materials Handling, and QA...