Customer Service Specialist with Spanish, Ring
4 weeks ago
Ring is looking for an organized and self-motivated ECR Specialist to join our Specialty Team (ECR) in virtual Ireland.
As an ECR Specialist, you will work alongside the Product Reviews, Neighbor Advocacy, Legal, PR, Communications and the Social Media teams at Ring.
Working directly with customers, you'll be expected to respond to highly complex customer cases involving escalations, senior leadership escalations, trust and safety issues, social media posts, and Amazon Reviews. The right candidate will also thrive in a highly entrepreneurial, fast-changing, and collaborative environment where people are driven, enthusiastic, collaborative and not afraid to take risks.
- The operating hours for our support are 8am to 8pm seven days a week and successful candidates will work in a rotational shift within these hours.
Key job responsibilities
- Successfully reply to complex, fast-moving and unexpected communications challenges
- Respond privately to customer reviews, providing technical insights and recommendations
- Troubleshoot technical issues for Ring customers
- Communicate and collaborate with team-members to resolve escalations
- Utilize all available resources to solve problems
- Provide exceptional technical assistance and customer service for highly escalated challenges with care
- Regularly identify and report on noteworthy developments and trends and share those with the appropriate departments
- Work alongside team-members and other teams on PR and Communications related issues on social media
- Identify and escalate system errors and other technical issues
A day in the life
The operating hours for our support are 8am to 8pm seven days a week and successful candidates will work in a rotational shift within these hours.
As a ECR Specialist, you will start your day by addressing social media posts and direct messages, escalations brought up by internal stakeholders, and looking at new Amazon Reviews at your inbox. Next, it is time to address pending cases, dive deep on the root causes, consult with stakeholders, and resolve them.
Basic Qualifications
- At least two years' experience in Customer Service or Social Care
- Fluent in Spanish with English
Preferred Qualifications
- Experience working in cross-functional teams
- Demonstrated history of providing solutions to complex problems
- Strong attention to detail
- Expertise in written and verbal communication skills
- Demonstrated ability to manage multiple projects/tasks
- Excellent writing, copy editing and proof-reading skills
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
-
Customer Service Specialist with Spanish, Ring
2 weeks ago
Ireland Amazon Full timeCustomer Service Specialist with Spanish, Ring Job ID: 2728652 | Amazon Ireland Support Services Limited - A94 Ring is looking for an organized and self-motivated ECR Specialist to join our Specialty Team (ECR) in virtual Ireland. As an ECR Specialist, you will work alongside the Product Reviews, Neighbor Advocacy, Legal, PR, Communications and the Social...
-
Ireland Amazon Full timeProgram Manager: German, Ring Customer Service EU Job ID: 2692605 | Amazon Ireland Support Services Limited Ring Customer Service Europe (EU-CS) is seeking experienced Program Managers to join the EU-CS Voice of the Customer (VoC) team who have the following language skills: German and English. The successful candidates will collaborate with global and...
-
Investigation Specialist with Spanish, KYC
1 month ago
Ireland - Virtual Amazon Full timeAnticipated start date 23rd of September 2024Looking for something a little different? Are you suspicious by nature? Do you have a nose for finding the truth? Do you want to work on something that matters?Amazon is looking for a high-judgment individual to join us as an Investigator, to evaluate transactions and safeguard Amazon's global customer base,...
-
Technical Support Specialist
1 month ago
Ireland SOTI Inc Full timeTechnical Support Specialist Locations: Galway, Ireland (Hybrid) or Solihull, UK (Hybrid) Type of role: Permanent Language: Italian/French/German/Spanish and English To start: ASAP Who We Are At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate...
-
Senior Specialist/ Expert Specialist
3 weeks ago
Ireland eli lilly and company Full timeAt Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...
-
Ireland Google Full timeShopping Account Manager, Google Shopping Solutions (English, Spanish) Location: Dublin, Ireland Experience Level: Mid Minimum Qualifications: Bachelor's degree or equivalent practical experience. 3 years of experience in account management or specialist roles within the retail industry. Experience delivering against operational and output goals. ...
-
Ireland timesjobs Full time: Shopping Account Manager, Google Shopping Solutions (English, Spanish)Location: Dublin, IrelandMinimum Qualifications:Bachelor's degree or equivalent practical experience.3 years of experience in account management or specialist roles within the retail industry.Experience delivering against operational and output goals.Ability to communicate in English and...
-
Customer Service Specialist
3 days ago
Ireland Abbott Laboratories Full timeAbout Abbott Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160...
-
Customer Operations Specialist
1 month ago
Ireland iuvo BioScience, llc. Full timeThis is what you will do: This role will be responsible for all aspects of the ERP (SAP) Patient Supply by ensuring all customer demand is satisfied by efficiently processing sales orders, handling customers’ enquiries relating to sales orders, vial requests and product returns or exchanges. In addition, proactively monitor all electronic order/invoicing...
-
Customer Support Specialist
3 days ago
Ireland CPL Healthcare Full timeCUSTOMER SUPPORT SPECIALIST My client, an Irish owned business that has developed into one of Europe’s leading industrial distribution companies supplying over 100,000 products to customers globally, is looking to hire a Customer Support Specialist to join their customer service team in Galway City. RESPONSIBILITIES: Build and maintain strong...
-
System Development Engineer
3 days ago
Ireland Amazon Full timeRing's mission is to make neighborhoods safer. With affordable solutions that work on any home, Ring is committed to offering smart security that’s accessible to everyone. Now Ring is part of the Amazon Devices family, and is seeking software engineers who will help us create the next generation of home security. What will you help us create? Work...
-
Customer Success Specialist
1 month ago
Ireland Pluralsight Full timeCustomer Success Specialist page is loaded Customer Success Specialist Apply Locations: Dublin, Ireland Time Type: Full time Posted On: Posted 2 Days Ago Job Requisition ID: R0012342 Job Description: As a Customer Success Specialist at Pluralsight, you'll have the chance to make a significant impact on our customers' success. Join our skilled...
-
Business Development
2 weeks ago
Ireland EM3 Full timeJob Title: Business Development & Marketing Executive – (Spanish Speaker) Job Type : Full-time, Permanent Location : Madrid, Spain or Ireland (Hybrid) Job Description EM3 is a global leader in innovative energy management solutions, dedicated to enhancing the energy performance of industrial manufacturing facilities. As an integral part of the SHV...
-
Service Delivery Manager
2 weeks ago
Ireland Interstate AC Service Full timeeir evo talent are currently seeking applicants for a Service Delivery Manager. This is a Fixed Term Contract (12 months) position located with our client in Dublin 8. This is a hybrid role requiring 2 days on site. Responsibilities: Full ownership for the transition of all ICT projects and services into the Service Management function. This includes...
-
Senior Customer Relationship Manager
4 weeks ago
Virtual, Ireland opentext Full timeOPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future...
-
Customer Care Specialist with European Language
9 hours ago
Ireland Kerry Group PLC Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: Customer Care Specialist with European Language Requisition ID: 51149 Position Type: FT Permanent Workplace Arrangement: We have an exciting opportunity for an experienced, passionate and...
-
Investigation Specialist with German, KYC
1 month ago
Ireland - Virtual Amazon Full timeLooking for something a little different? Are you suspicious by nature? Do you have a nose for finding the truth? Do you want to work on something that matters?Amazon is looking for a high-judgment individual to join us as an Investigator, to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high...
-
Customer Service Agent
1 day ago
Ireland CPL Healthcare Full timeMy Client in the Motor Industry is hiring for a Customer Support Agent. Principle Job Purpose: Reporting to the Customer Hub Manager, situated in Park West, Dublin 12, the purpose of the role is to handle a variety of customer queries received via telephone, email, and webchat to support a variety of product and service offerings. Hours of Attendance: ...
-
Customer Service Advisor
1 month ago
Ireland Exertis (UK) Ltd. Full timeOur energy division is now welcoming applications from experienced customer service professionals seeking a new opportunity in a thriving department. Working as part of a busy Customer Service team, you will be the first point of contact for all inbound customer related queries via phone and email. This role will require someone with excellent interpersonal...
-
Customer Service Coordinator
4 weeks ago
Ireland Abrivia Recruitment Specialists Ltd. Full timeLocation: Dublin City South One of our global service clients is currently seeking a customer service coordinator to join their team. This is an exciting opportunity to work as a co-ordinator with a large global company. The successful candidate will provide an excellent customer experience to all account holders and clients. Responsibilities: Serve as...