Investigation Specialist with Spanish, KYC

1 month ago

Ireland Virtual Amazon Full time

Anticipated start date 23rd of September 2024

Looking for something a little different? Are you suspicious by nature? Do you have a nose for finding the truth? Do you want to work on something that matters?

Amazon is looking for a high-judgment individual to join us as an Investigator, to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. We are specifically seeking applicants with fluent Spanish & English language skills to support our global operations teams; however, you will be supporting the UK business as well. Would suit a recent graduate.

Key job responsibilities

  • Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
  • Communicate via email and telephone with buyers, merchants, and other external and internal customers.
  • Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
  • Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.
  • Participate in other special projects/assignments and Partner with appropriate business teams as necessary.
  • Achieve weekly productivity and quality standards for investigations.
  • Experienced in the internet space and capable of succeeding in a fast-paced team environment.
  • Be prepared to be flexible with working hours and work Saturdays and/or Sundays.

Basic Qualifications

  • Excellent written and spoken Spanish & English skills and an ability to compose grammatically correct, concise and accurate written responses
  • Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers
  • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
  • Excellent problem solving skills
  • Exceptionally strong customer handling and conflict resolution skills with a keen focus on quality and customer experience.
  • Demonstrated ability to analyze problems logically
  • Self-disciplined, diligent, proactive and detail oriented
  • Strong organizational skills
  • Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency
  • Demonstrated ability to exceed expectations with regard to performance and individual contribution
  • Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns
  • Ability to maintain high levels of confidentiality and data security standards
  • Experience with Microsoft Office, including Outlook, Word, and Excel
  • Passionate commitment to Amazon's emergence as the world's most customer-centric company

Preferred Qualifications

Fluency in other European languages an advantage.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit


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