Senior Strategic Services Consultant

4 days ago

Dublin, Dublin City, Ireland ClickUp USA Full time

ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform that includes project management, document collaboration, whiteboards, spreadsheets, and AI. With our headquarters based in San Diego and a rapidly expanding global presence, we are shaping the future of work. Join our team at ClickUp, one of the fastest-growing SaaS companies worldwide, and help millions of users be more productive - saving them at least one day every week.

We're in search of an experienced Strategic Services Consultant within the EMEA region. This involves developing a long-term strategy and project plan with customer decision managers, managing and delivering on the plan, and addressing tactical product questions. Tactically, this includes conducting discovery, making recommendations based on findings, managing projects, and enabling the customer and their users through training and change management concepts.

We're in hyper-growth mode and looking for someone who is scrappy, knows how to hustle, and is ready to dive in. Your greatest strengths will be excellent data hygiene, project management skills, champion building, attention to detail, and time management. You'll be supporting multiple customers across the EMEA region.

The Role:

  • Lead the creation of strategic roadmaps for our Customers by gathering their unique functional and technical requirements and then aligning their business objectives with ClickUp solutions.
  • Provide expert consultation to Customers across EMEA on how to leverage ClickUp to optimize processes, improve ROI, and enhance overall operational efficiency.
  • Conduct thorough ROI analysis, demonstrating the value of ClickUp features and advising clients on maximizing their investment.
  • Host regular Customer syncs to assess progress against goals, help uncover opportunities for improvement, and discuss the impact of ClickUp on team productivity.
  • Identify and nurture client champions within organizations, building strong relationships to drive user adoption and satisfaction.
  • Partner with the Sales, Solution Engineering, Success, Support and Product teams to understand customer use cases, transfer knowledge and provide real time feedback on feature requests and limitations.
  • Collaborate with the Sales and Success teams to identify opportunities for account growth, expansion, upselling additional services, and ensuring overall client success.
  • Prioritize the customer experience, lead by example, and monitor adherence to professional services policies and procedures while acting as a coach and mentor to less experienced team members.

Qualifications:

  • 3+ years of experience in B2B SaaS as a technical customer success manager, implementation manager, technical project manager, technical account manager, or technical consultant, specifically focused on software onboarding and implementation.
  • 2+ years of experience implementing new technology for Mid-Market to Enterprise organizations.
  • Strong project management skills to keep projects on-track and manage unique workflows.
  • Advanced problem-solving skills.
  • Superb written and verbal communication skills, with the ability to clearly articulate technical topics to a non-technical audience.
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives.
  • Positive attitude, empathy, and high energy.
  • Some travel may be required based on client needs.
  • Experience with PPM software, or collaborative work management (CWM) tools such as Monday, Wrike, Planview, Changepoint, CA, Mavenlink, Workfront, etc.
  • Experience with relevant enterprise solutions such as JIRA, ServiceNow, SFDC, Oracle, SAP, Workday, Netsuite, etc.
  • Experience in Big 4 consulting firm or equivalent enterprise software Professional Services org, deploying software across multiple organizations and use cases of an enterprise.
  • Experience building technical integrations via API, middleware, or PaaS tools.
  • Qualifications in PMP, PRINCE2, Scrum, Kanban, Agile, etc.
  • PMP or Agile Scrum certified.
  • MBA.

Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply

ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We're a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don't care where you're from, what you look like, or who you're in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

ClickUp collects and processes personal data in accordance with applicable data protection laws.

Apply for this Job

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ClickUp Perks and Benefits.

Generous PTO

Sabbatical Program

Professional Development

Retirement

And more

Please note providers will be location-specific. Additional details on benefits are available upon request throughout the recruitment process.

Core Values

01
Deliver the best customer experience (#BestCX)

02
Embrace hard work (#HardWork)

03
Drive urgency (#Urgency)

04
Grow 1% every day (#GrowthMindset)

05
Be in the details (#DetailsMatter)

06
Do hard things (#Resilient)

07
Be here to be exceptional (#Greatness)

08
Be scrappy (#Scrappy)

09
(#BeDirect)

10
Be fun to work with (#Fun)

Life at ClickUp.

San Diego HQ, United States, Canada, Ireland, United Kingdom, Australia, and across the globe.

#J-18808-Ljbffr

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