Strategic Services Consultant

2 days ago


Dublin, Dublin City, Ireland Sprout Social Full time

We know experience is built in a number of ways. Even if your background doesn't match the exact requirements, we encourage you to apply and share any relevant skills in a cover letter. Sprout welcomes all candidates to apply, including those who identify as BIPOC, women and underrepresented genders in tech, LGBTQIA+, parents, veterans, persons with disabilities and people of all faiths.

Strategic Services Consultant - EMEA

Description

Sprout Social is looking to hire a Strategic Services Consultant to the Sales & Success team.

Why join Sprout's Sales & Success team?

Joining the Sales and Success team is an opportunity to accelerate your career. We're a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world including General Mills, Make-a-wish Foundation, Honda and Edelman. And the real kicker? You get to design your own career and follow the path that's best for you. Wherever you want to go, we're committed to helping you get there.

What you'll do

  • Manage customers' tailored and value-driven implementation experience that ensures customers are set up for success in achieving their business goals.
  • Manage ongoing strategic consulting projects with deliverables that are shared with multiple stakeholders, including senior executives.
  • Level up the social sophistication of our customers as well as our team to meet the ever-changing needs of social media.

What you'll bring

Sprout Social is looking for a Strategic Services Consultant who can help our customers recognize the most value from our Sprout Social suite of solutions. The ideal candidate is the perfect blend of product-savvy and customer-focused, understands the social industry and social KPIs, and loves working in a fast-paced and evolving environment.

Minimum qualifications for this role include:

  • 2+ years in social media strategy, professional services, or customer-facing roles in SaaS.
  • Experience in training and navigating a software platform.

Preferred qualifications for this role include:

  • Understanding of social networks (in particular Twitter, Facebook, Instagram, and LinkedIn) and social media strategy for large organizations.
  • Understanding sophisticated use cases for social media strategy, such as influencer marketing and customer care.
  • Flexibility to work on multiple projects and simultaneously support the Sales and Success team.
  • Understanding of all components of a software sales process and customer lifecycle.
  • Excellent communication and presentation skills with the ability to present to a variety of external audiences.
  • Experience with Salesforce Service Cloud.

How you'll grow

Within 1 month, you'll plant your roots, including:

  • Experiencing Sprout's in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers.
  • Making a plan with your manager to set initial priorities, aligning on expectations for your role, planting goalposts for your career, and learning about Sprout's approach to helping customers see social differently.
  • Meeting with your Professional Services peer mentor and gathering learnings to implement into your role.
  • Fully understanding our Services offerings, from delivery to project management to reporting.
  • Shadowing Strategic Services Consultants on calls to learn relevant customer stories and case studies from the field.

Within 3 months, you'll start hitting your stride by:

  • Building connections with members from other teams through active networking and community building.
  • Developing a clear understanding of the entire Sprout platform, its features and use cases, and be able to explain them to customers.
  • Getting to know and begin to build working relationships with stakeholders throughout our Sales, Customer Success, Product and Marketing teams.
  • Leading services projects independently and clearly communicate results and deliverables to customers.

Within 6 months, you'll be making a clear impact through:

  • Your first performance conversation with your manager, where you'll discuss your accomplishments in your role and work together to build goals for your professional growth.
  • Becoming a Sprout Social product expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals.

Within 12 months, you'll make this role your own by:

  • Becoming a go-to resource for the Professional Services team and the larger Sales & Customer Success organization. You will deliver at a high level each day and make an impact outside of just customer work.
  • Surprising us Use your unique ideas and abilities to change your team in beneficial ways that we haven't even considered yet.

Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We're proud to regularly be recognized for our team, product and culture. Our benefits program includes:

  • Insurance and benefit options that are built for both individuals and families.
  • Progressive policies to support work/life balance, like our flexible paid time off and parental leave program.
  • High-quality and well-maintained equipment—your computer will never prevent you from doing your best.
  • Wellness initiatives to ensure both health and mental well-being of our team.
  • Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders.
  • Growing corporate social responsibility program that is driven by the involvement and passion of our team members.
  • Beautiful, convenient and state-of-the-art offices in Dublin's city centre, for those who prefer an office setting.

Whenever possible, we want to provide team members the flexibility to work in the location that makes the most sense for them. If you prefer an office setting, this role may be based in our Dublin location. If you prefer to work remotely from another location within Ireland and/or the UK, we will accommodate you as best as possible.

If you are based in another location within EMEA, we aren't able to hire in your location at this time; however, if you'd like to stay in touch with us in case that changes in the future, please apply and we'll save your application for possible future consideration.

Sprout Social is a global leader in social media management and analytics software. Sprout's intuitive platform offers comprehensive social media management solutions, including publishing and engagement functionality, customer care, influencer marketing, advocacy, and AI-powered business intelligence to more than 30,000 brands. Founded in 2010, Sprout has a hybrid team located across the globe. Sprout Social has been recognized as a Glassdoor Best Places to Work, PEOPLE Companies that Care, Great Place to Work Best Workplace for Parents and more.

Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success. Our team's shared belief in Sprout's mission promotes a culture of openness, empowerment and fun.

Interested in building your career at Sprout Social? Get future opportunities sent straight to your email.

#J-18808-Ljbffr

  • Dublin, Dublin City, Ireland ClickUp Full time

    Get AI-powered advice on this job and more exclusive features.ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform that includes project management, document collaboration, whiteboards, spreadsheets, and AI. With our...


  • Dublin, Dublin City, Ireland ClickUp USA Full time

    ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform that includes project management, document collaboration, whiteboards, spreadsheets, and AI. With our headquarters based in San Diego and a rapidly expanding global...


  • Dublin, Dublin City, Ireland Greenhouse Software, Inc Full time

    We believe in the power of hiring. Because the potential for people to do something outstanding has everything to do with being in the right role, on the right team, at the right time. That's where Greenhouse comes in – from recruiting to on-boarding, we make software to help every company be great at hiring.Greenhouse is looking for a Strategic Consultant...


  • Dublin, Dublin City, Ireland ClickUp Full time

    We're in search of an experienced Strategic Services Consultant within the EMEA region. This involves developing a long-term strategy and project plan with customer decision managers, managing and delivering on the plan, and addressing tactical product questions. Tactically, this includes conducting discovery, making recommendations based on findings,...


  • Dublin, Dublin City, Ireland Strategic Risk Solutions Full time

    Senior Actuarial Consultant (General Insurance Sector)Company: SRS Europe Limited ("SRS")Job Description: Work within our European actuarial consulting team to provide actuarial support to a range of captive and commercial insurers globally.Job Role: We are seeking a highly skilled, qualified actuary, with at least six years' experience, to join our team....


  • Dublin, Dublin City, Ireland Strategic Risk Solutions Full time

    Senior Actuarial Consultant (General Insurance Sector)Company: SRS Europe Limited ("SRS")Job Description: Work within our European actuarial consulting team to provide actuarial support to a range of captive and commercial insurers globally.Job Role: We are seeking a highly skilled, qualified actuary, with at least six years' experience, to join our team....


  • Dublin, Dublin City, Ireland The People Group Full time

    Are you a commercially astute, highly inquisitive strategist with a passion for helping businesses unlock their full potential? Do you thrive in mentoring business owners, facilitating strategic discussions, and driving measurable growth? If so, we want to hear from youWe've partnered with a marketing agency who are a growth-focused partner that blends...


  • Dublin, Dublin City, Ireland Starcom Consultant Full time

    We are looking for a highly skilled and motivated Network Security Engineer to join our team. The ideal candidate will have a deep understanding of networking principles, along with strong diagnostic skills and the ability to troubleshoot complex traffic flows. This individual will be responsible for the configuration, management, and ongoing support of...


  • Dublin, Dublin City, Ireland West Pharmaceutical Services Full time

    Job Summary : In this role, the individual will be a key member of the Global Strategic Sourcing Team for Drug Delivery Devices business. This role is responsible for developing, implementing, and sustaining strategic sourcing plans and strategies that are directly supportive of global strategic sourcing business objectives and professional/ethical...


  • Dublin, Dublin City, Ireland Hibernia Services Limited Full time

    Strategic Account Director Business Development ?? Location: Dublin, Ireland (Hybrid) ? Job Type: Full-time (40 hours per week) ?? Reports To: Director of Business Development About eir evo eir evo is Irelands leading full-service ICT and telecommunications provider, delivering cutting-edge technology solutions to enterprise and government clients. As part...


  • Dublin, Dublin City, Ireland SYSTRA Full time

    Around the world, SYSTRA's specialists plan, design, integrate, test, commission, project manage and deliver mass transit and mobility solutions that are relied on by more than 50 million people every day.For more than 60 years, the Group has been committed to helping cities and regions contribute to their development by creating, improving and modernising...


  • Dublin, Dublin City, Ireland thyssenkrupp Elevator Full time

    We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, we foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in...


  • Dublin, Dublin City, Ireland thyssenkrupp Elevator Full time

    We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, we foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in...


  • Dublin, Dublin City, Ireland thyssenkrupp Elevator Full time

    We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, we foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in...


  • Dublin, Dublin City, Ireland Origina Full time

    Who we areAt Origina, we are on a mission to change the software world. We are the leading global independent software maintenance vendor for IBM, HCL, and VMware that Gartner consistently recognizes as a forward-thinking alternative to traditional software mega vendors.At Origina, our values of Trust, Fairness, Relationships, and Opportunities are the...


  • Dublin, Dublin City, Ireland Origina Full time

    Who we areAt Origina, we are on a mission to change the software world. We are the leading global independent software maintenance vendor for IBM, HCL, and VMware that Gartner consistently recognizes as a forward-thinking alternative to traditional software mega vendors.At Origina, our values of Trust, Fairness, Relationships, and Opportunities are the...


  • Dublin, Dublin City, Ireland West Pharmaceutical Services Full time

    Job Summary : In this role, the Senior Director, Global Strategic Sourcing Medical Devices is a key member of the Global Strategic Sourcing organization. He or She must be an inspiring leader, experienced in building high performance teams, and scalable best-in-class processes to support medical device manufacturing. Will develop and lead a team of...


  • Dublin, Dublin City, Ireland Humanscale Full time

    Overview The Strategic Business Development Manager is responsible for identifying and driving new business opportunities through four main functions; ensure effective relationship management of existing clients, seek and onboard new clients and new business, facilitate/attend networking events and coordinate communications around key projects. The...


  • Dublin, Dublin City, Ireland TN Ireland Full time

    Social network you want to login/join with:Strategic Business Development Manager, DublinClient:HumanscaleLocation:Dublin, IrelandJob Category:OtherEU work permit required:YesJob Reference:Job Views:65Posted:22.01.2025Job Description:OverviewThe Strategic Business Development Manager is responsible for identifying and driving new business opportunities...


  • Dublin, Dublin City, Ireland Chrysalis Community Drug Project CLG Part time

    Request for Tender: Strategic Plan Chrysalis is seeking to employ a suitable and experienced individual/company to develop Chrysalis Strategic Plan 2026-2030 (5 Year)Please enter a preview / summ Introduction Chrysalis is seeking to employ a suitable and experienced individual/company to develop Chrysalis Strategic Plan 2026-2030 (5 Year) About...