Strategic Services Consultant

We know experience is built in a number of ways. Even if your background doesn't match the exact requirements, we encourage you to apply and share any relevant skills in a cover letter. Sprout welcomes all candidates to apply, including those who identify as BIPOC, women and underrepresented genders in tech, LGBTQIA+, parents, veterans, persons with disabilities and people of all faiths.

Description

Sprout Social is looking to hire a Strategic Services Consultant to the Sales & Success team.

Why join Sprout's Sales & Success team?

Joining the Sales and Success team is an opportunity to accelerate your career. We're a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world including General Mills, Make-a-wish Foundation, Honda and Edelman. And the real kicker? You get to design your own career and follow the path that's best for you. Wherever you want to go, we're committed to helping you get there.

What you'll do

• Manage customers' tailored and value-driven implementation experience that ensures customers are set up for success in achieving their business goals.
• Manage ongoing strategic consulting projects with deliverables that are shared with multiple stakeholders, including senior executives.
• Level up the social sophistication of our customers as well as our team to meet the ever-changing needs of social media.

What you'll bring

Sprout Social is looking for a Strategic Services Consultant who can help our customers recognize the most value from our Sprout Social suite of solutions. The ideal candidate is the perfect blend of product-savvy and customer-focused, understands the social industry and social KPIs, and loves working in a fast-paced and evolving environment.

Minimum qualifications for this role include:

• 2+ years in social media strategy, professional services, or customer-facing roles in SaaS.
• Experience in training and navigating a software platform.

Preferred qualifications for this role include:

• Understanding of social networks (in particular Twitter, Facebook, Instagram, and LinkedIn) and social media strategy for large organizations.
• Understanding sophisticated use cases for social media strategy, such as influencer marketing and customer care.
• Flexibility to work on multiple projects and simultaneously support the Sales and Success team.
• Understanding of all components of a software sales process and customer lifecycle.
• Excellent communication and presentation skills with the ability to present to a variety of external audiences.
• Experience with Salesforce Service Cloud.

How you'll grow

Within 1 month, you'll plant your roots, including:

• Experiencing Sprout's in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers.
• Making a plan with your manager to set initial priorities, aligning on expectations for your role, planting goalposts for your career, and learning about Sprout's approach to helping customers see social differently.
• Meeting with your Professional Services peer mentor and gathering learnings to implement into your role.
• Fully understanding our Services offerings, from delivery to project management to reporting.
• Shadowing Strategic Services Consultants on calls to learn relevant customer stories and case studies from the field.

Within 3 months, you'll start hitting your stride by:

• Building connections with members from other teams through active networking and community building.
• Developing a clear understanding of the entire Sprout platform, its features and use cases, and be able to explain them to customers.
• Getting to know and begin to build working relationships with stakeholders throughout our Sales, Customer Success, Product and Marketing teams.
• Leading services projects independently and clearly communicate results and deliverables to customers.

Within 6 months, you'll be making a clear impact through:

• Your first performance conversation with your manager, where you'll discuss your accomplishments in your role and work together to build goals for your professional growth.
• Becoming a Sprout Social product expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals.

Within 12 months, you'll make this role your own by:

• Becoming a go-to resource for the Professional Services team and the larger Sales & Customer Success organization. You will deliver at a high level each day and make an impact outside of just customer work.
• Surprising us Use your unique ideas and abilities to change your team in beneficial ways that we haven't even considered yet.

Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We're proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families.
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program.
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best.
• Wellness initiatives to ensure both health and mental well-being of our team.
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members.
• Beautiful, convenient and state-of-the-art offices in Dublin's city centre, for those who prefer an office setting.

Whenever possible, we want to provide team members the flexibility to work in the location that makes the most sense for them. If you prefer an office setting, this role may be based in our Dublin location. If you prefer to work remotely from another location within Ireland and/or the UK, we will accommodate you as best as possible.

If you are based in another location within EMEA, we aren't able to hire in your location at this time; however, if you'd like to stay in touch with us in case that changes in the future, please apply and we'll save your application for possible future consideration.

Sprout Social is a global leader in social media management and analytics software. Sprout's intuitive platform offers comprehensive social media management solutions, including publishing and engagement functionality, customer care, influencer marketing, advocacy, and AI-powered business intelligence to more than 30,000 brands. Founded in 2010, Sprout has a hybrid team located across the globe. Sprout Social has been recognized as a Glassdoor Best Places to Work, PEOPLE Companies that Care, Great Place to Work Best Workplace for Parents and more.

Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success. Our team's shared belief in Sprout's mission promotes a culture of openness, empowerment and fun.

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