3 Days Left Senior Strategic Services Consultant

5 days ago


Dublin, Dublin City, Ireland ClickUp Full time
We're in search of an experienced Strategic Services Consultant within the EMEA region. This involves developing a long-term strategy and project plan with customer decision managers, managing and delivering on the plan, and addressing tactical product questions. Tactically, this includes conducting discovery, making recommendations based on findings, managing projects, and enabling the customer and their users through training and change management concepts.

We're in hyper-growth mode and looking for someone who is scrappy, knows how to hustle, and is ready to dive in. Your greatest strengths will be excellent data hygiene, project management skills, champion building, attention to detail, and time management. You'll be supporting multiple customers across the EMEA region.

The Role:

1. Lead the creation of strategic roadmaps for our Customers by gathering their unique functional and technical requirements and then aligning their business objectives with ClickUp solutions.
2. Provide expert consultation to Customers across EMEA on how to leverage ClickUp to optimize processes, improve ROI, and enhance overall operational efficiency.
3. Conduct thorough ROI analysis, demonstrating the value of ClickUp features and advising clients on maximizing their investment.
4. Host regular Customer syncs to assess progress against goals, help uncover opportunities for improvement, and discuss the impact of ClickUp on team productivity.
5. Identify and nurture client champions within organizations, building strong relationships to drive user adoption and satisfaction.
6. Partner with the Sales, Solution Engineering, Success, Support and Product teams to understand customer use cases, transfer knowledge and provide real time feedback on feature requests and limitations.
7. Collaborate with the Sales and Success teams to identify opportunities for account growth, expansion, upselling additional services, and ensuring overall client success.
8. Prioritize the customer experience, lead by example, and monitor adherence to professional services policies and procedures while acting as a coach and mentor to less experienced team members.

Qualifications:

1. 3+ years of experience in B2B SaaS as a technical customer success manager, implementation manager, technical project manager, technical account manager, or technical consultant, specifically focused on software onboarding and implementation.
2. 2+ years of experience implementing new technology for Mid-Market to Enterprise organizations.
3. Strong project management skills to keep projects on-track and manage unique workflows.
4. Advanced problem-solving skills.
5. Superb written and verbal communication skills, with the ability to clearly articulate technical topics to a non-technical audience.
6. Strong customer-facing and presentation skills with the ability to establish credibility with executives.
7. Positive attitude, empathy, and high energy.
8. Some travel may be required based on client needs.

Desirable:

1. Experience with PPM software, or collaborative work management (CWM) tools such as Monday, Wrike, Planview, Changepoint, CA, Mavenlink, Workfront, etc.
2. Experience with relevant enterprise solutions such as JIRA, ServiceNow, SFDC, Oracle, SAP, Workday, Netsuite, etc.
3. Experience in Big 4 consulting firm or equivalent enterprise software Professional Services org, deploying software across multiple organizations and use cases of an enterprise.
4. Experience building technical integrations via API, middleware, or PaaS tools.
5. Qualifications in PMP, PRINCE2, Scrum, Kanban, Agile, etc.
6. PMP or Agile Scrum certified.
7. MBA.

#J-18808-Ljbffr

  • Dublin, Dublin City, Ireland ClickUp Full time

    Get AI-powered advice on this job and more exclusive features.ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform that includes project management, document collaboration, whiteboards, spreadsheets, and AI. With our...


  • Dublin, Dublin City, Ireland MasterCard Full time

    time left to apply End Date: March 11, 2025 (30 days left to apply)job requisition id R-240338Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making...


  • Dublin, Dublin City, Ireland Firstaff Personnel Consultants Ltd Full time

    Senior 360 Recruitment Consultant / HeadhunterLanguage Skills: Fluent English (International experience a plus)Authorisation to Work: Fully authorised to work in Ireland and EuropeAbout Us:Established in 1967, Firstaff is a pioneering force in recruitment, dedicated to driving business success through strategic talent acquisition. As we continue to expand...


  • Dublin, Dublin City, Ireland Sprout Social Full time

    We know experience is built in a number of ways. Even if your background doesn't match the exact requirements, we encourage you to apply and share any relevant skills in a cover letter. Sprout welcomes all candidates to apply, including those who identify as BIPOC, women and underrepresented genders in tech, LGBTQIA+, parents, veterans, persons with...


  • Dublin, Dublin City, Ireland ClickUp USA Full time

    ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform that includes project management, document collaboration, whiteboards, spreadsheets, and AI. With our headquarters based in San Diego and a rapidly expanding global...


  • Dublin, Dublin City, Ireland Signatus Recruitment Full time

    Senior Compliance ConsultantDublin / Hybrid/RemoteContract c6M -12MAbout the OpportunityJohnson Hana is seeking to hire a Due Diligence/Compliance Specialist to join the Johnson Hana Community. We have an exciting upcoming project with a large financial institution. This project will range from 6-12 months in length and there is a strong potential for the...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    As a Senior Tech Consultant, you will guide clients on IT risk management, operational resilience, and digital continuity. You will be responsible for developing strategies that ensure clients' technology infrastructure can withstand disruptions and remain secure and compliant.Key Responsibilities:1. IT Risk Management: Lead IT risk assessments and...


  • Dublin, Dublin City, Ireland Strategic Risk Solutions Full time

    Senior Actuarial Consultant (General Insurance Sector)Company: SRS Europe Limited ("SRS")Job Description: Work within our European actuarial consulting team to provide actuarial support to a range of captive and commercial insurers globally.Job Role: We are seeking a highly skilled, qualified actuary, with at least six years' experience, to join our team....


  • Dublin, Dublin City, Ireland REACH INTERNATIONAL INC Full time

    Tax Senior - Customs & Trade - Dublin, IrelandDublin, Ireland | Permanent | Excellent PackageThe CompanyReach International is working with this Global Accountancy firm to recruit a Tax Senior for the Customs and International Trade team in their office in Dublin.The Role- Co-ordinate and communicate effectively with colleagues to utilise your cross-border...


  • Dublin, Dublin City, Ireland Strategic Risk Solutions Full time

    Senior Actuarial Consultant (General Insurance Sector)Company: SRS Europe Limited ("SRS")Job Description: Work within our European actuarial consulting team to provide actuarial support to a range of captive and commercial insurers globally.Job Role: We are seeking a highly skilled, qualified actuary, with at least six years' experience, to join our team....


  • Dublin, Dublin City, Ireland Okta, Inc. Full time

    Corporate Counsel - Commercial and ProcurementDublin, IrelandGet to know OktaOkta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital...

  • 3 Days Left Director

    2 weeks ago


    Dublin, Dublin City, Ireland Linesight Full time

    At Linesight, you will work with highly experienced, culturally diverse, and passionate teams nurturing a strong social dynamic and a shared sense of achievement.As the UK Director - Cost Management, you will lead highly experienced teams and be responsible for managing all aspects of client development and oversight of large-scale data centre projects,...


  • Dublin, Dublin City, Ireland ENGINEERINGUK Full time

    At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities, and societies across the globe. To learn more about our purpose, culture and priorities, visit our strategy site.The project:The Implementation Director shall be responsible for...


  • Dublin, Dublin City, Ireland Amazon Full time

    Application Developer, Professional ServicesAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Are you a Cloud Consultant who has hands-on experience with building cloud-native...

  • 3 Days Left Data

    2 weeks ago


    Dublin, Dublin City, Ireland UnitedHealth Group Full time

    Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...


  • Dublin, Dublin City, Ireland ENGINEERINGUK Full time

    You will need to login before you can apply for a job.At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities, and societies across the globe. To learn more about our purpose, culture and priorities, visit our strategy site.The project:The...


  • Dublin, Dublin City, Ireland CPL Full time

    · Dublin – 2 days onsite per month· Permanent· Strong package of offerGlobal Investment Bank based in Dublin City Center is looking for an experienced Scala Developer to join their team. They are open to mid to senior level candidates with 3-5+ years of experience.We are looking for a Scala developer in our Technology Group which is...


  • Dublin, Dublin City, Ireland Groupon Full time

    Groupon is a marketplace where customers discover new experiences and services every day and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms...


  • Dublin, Dublin City, Ireland Jabil Circuit Full time

    Job TitleRequisition ID:At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global...


  • Dublin, Dublin City, Ireland ENGINEERINGUK Full time

    You will need to login before you can apply for a job.Sector: EngineeringRole: Senior ExecutiveContract Type: PermanentHours: Full TimeCompany DescriptionWork with Us. Change the World.At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps...