IT Helpdesk Engineer

2 weeks ago

Dublin, Dublin City, Ireland Systal Technology Solutions Full time

Systal is a global managed network and security service and transformation specialist. We consult, deploy, and integrate multi-vendor technologies which help enterprise businesses maximise the security and value of their complex IT infrastructure. Across our 24/7 Network and Security Operations Centres, we manage over 200,000 assets across 78 countries, providing innovative and resilient solutions that help enterprises meet complex technology requirements, replace unsecure and ineffective legacy technologies, and securely solve today's critical IT and business challenges.

We are seeking an IT Helpdesk Support Engineer to provide onsite support at our client's head office. This fast-paced role is perfect for someone looking to advance their career in IT/Infrastructure support, where you will be supporting up to and including C Suite executives and treating every support call with the utmost importance and urgency.

What will you be doing?

IT Helpdesk-Style Support:

  1. Deliver comprehensive IT helpdesk support, addressing a wide range of technical issues and inquiries from users.
  2. Provide timely and effective solutions to technical problems, ensuring high levels of user satisfaction.
  3. Maintain detailed records of support requests and resolutions in the helpdesk system.

Technical Support and Troubleshooting:

  1. Resolve Okta/Login issues.
  2. Perform password resets and manage starters, leavers, and moves/changes as per procedure.
  3. Handle email tasks, including forwards and distribution lists.
  4. Ship equipment such as laptops and printers.
  5. Provide technical support in a hybrid infrastructure environment, including Azure IaaS, PaaS, and SaaS.
  6. Support Azure management platform/infrastructure (virtual machines, security groups, end point management, Entra ID).
  7. Undertake root cause analysis of incidents and follow up through Problem Management processes.
  8. Ensure adherence to all IT procedures, processes, and solutions.
  9. Collaborate with the IT team to deliver infrastructure projects and provide technical support to a wide range of users.
Who are we looking for?
  1. A service-minded attitude with previous IT support experience.
  2. Strong understanding of Microsoft OS (Windows/Server) and iOS.
  3. Knowledge of Azure, MDM, Office365, and Teams.
  4. Excellent problem-solving skills and a deep understanding of troubleshooting.
  5. A customer-centric approach with a can-do attitude.
  6. Ability to work in a dynamic helpdesk environment, providing support to VIP users.
  7. We would expect any candidate to hold either an Azure certification or a relevant IT-related degree alongside their hands-on experience.
  8. Excellent spoken and written English.
Why come and work with us at Systal?

Competitive salary and benefits package.

Unrivalled training and development, ensuring you stay at the top of your field. We want you to be the best in your chosen field and continuously support training.

Fantastic working environment – our state-of-the-art offices and established remote teams create a positive environment to work in both in person and virtually.

At Systal we strive to be the best we can be and have a positive influence on our customers, our people, and our communities. If you are keen to join our journey and join the Systal team, send in an application by clicking the below link.

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