Helpdesk Coordinator, Dublin 17
2 days ago
Job Reference: 17812
Job Type: Permanent
Location: Dublin 17
The RoleLeinster Appointments is currently recruiting for a Helpdesk Administrator in Dublin 17.
Permanent, full time role. Fully office based.
Salary up to €35,000
- Collaborating as a member of a dynamic helpdesk support team.
- Coordinating with staff and mobile engineers for efficient service delivery.
- Managing communication with specialist subcontractors, from initial call logging to resolution.
- Handling phone inquiries and tasks on the helpdesk.
- Coordinating service calls, ensuring seamless communication between clients, service personnel, and account managers.
- Managing and securely storing data related to service calls, maintenance visits, and daily sign-offs.
- Assigning site-specific jobs periodically throughout the day.
- Acting as the primary point of contact to arrange access between service engineers, subcontractors, and clients.
- Issuing risk assessments and safety documentation, while coordinating with clients for review and central storage.
- Strong administration skills and experience in a relevant role.
- The ability to identify and solve problems in a methodical manner.
- The ability to be self-motivated and work on own initiative.
- Strong multi-tasking skills due to the busy nature of the role.
- A polite phone manner and excellent communication skills (both verbal and written).
- Excellent computer skills.
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Leinster Appointments is committed to providing a professional service where all CVs are kept confidential and will not be submitted to any third parties without the candidate's knowledge or consent. By applying, you are giving consent for Leinster Appointments to contact you about this job or similar positions.
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