Newskies Helpdesk Team Leader

2 weeks ago


Dublin, Dublin City, Ireland Ryanair Ltd. Full time

Ryanair are currently recruiting for a Newskies Helpdesk Team Lead to join Europe's Largest Airline Group

This is a very exciting time to join Ryanair as we look to expand our operation to 800 aircraft and 300 million guests within the next 10 years.

The role of a Newskies Helpdesk Team leader is to assist Ops, ground operation, airports, call centres, etc., to ensure smooth running of the Ryanair operations. Ensuring all policies and procedures are adhered to and providing feedback to airports/ground ops/training, etc. This is a permanent position based in our head office in Swords, Co. Dublin.

The team works on a shift pattern of 4 days on/4 days off. The shift times are 6am to 5pm and 1pm to Midnight.

Duties Include but are not limited to:

  • Newskies Helpdesk provides telephone & email support for all Ryanair European Airports and Call Centres
  • Sending notifications via our Ryanair App to customers travelling on the day
  • Notify passengers of cancellations, schedule changes, and travel advisories
  • Update web notices on Ryanair.com
  • Creating and updating customer communications
  • Creating and editing Customer Travel advisory videos

Please note this is a temporary contract.

Requirements
  • Previous experience in a similar role would be a distinct advantage
  • Previous Airline/Airport experience would be a distinct advantage
  • Must have a flexible approach and ability to remain diplomatic and tactful whilst working under pressure
  • Show a natural ability in problem solving
  • Proactive approach to dealing with errors/complaints
  • Possess a high level of interpersonal and written skills
  • A good knowledge of Microsoft Office
  • Personality traits – Enthusiasm, flexibility, patience, and ability to work on your own initiative
  • Energetic and enthusiastic individual looking to thrive and progress in an expanding company
  • Applicant must be flexible with working hours

We are in the process of making a number of changes to our application process and overall candidate experience. This will occur in a number of phases and you may be required to create a new candidate profile or input some additional info for your application to be progressed. If you have already successfully applied for a role, we kindly ask that you do not re-apply for this. Our teams will be in touch by phone or email if we wish to progress your application to the next stage.

Thank you for your understanding and patience at this time and we wish you the best of luck with your application.

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