Patient Coordinator

4 weeks ago

Dublin, Ireland Sims IVF Full time

The key objective of the role of the Patient Co-ordinator is to operate as a key part of a multidisciplinary IVF Clinic team to provide excellent patient care and service for all individuals and couples embarking on their fertility journey.

The Patient Coordinators will report directly to the administration supervisor. This role is a key point of contact for all Sims IVF patients/clients and as such acts as an ambassador for the Sims Group. The role holder is responsible for optimizing clients/patients’ satisfaction through the efficient operation of Patient Co-Ordinator administrative functions at Sims IVF.

Sims IVF

Sims IVF is one of the leading fertility clinics in Ireland. Since 1997, we have cared for thousands of patients needing treatment to realise their dream of having a baby and have helped pioneer IVF technology in Ireland. We strive to bring the joy of a family to those who need help with their fertility and to assist people in a confidential, professional, and caring manner. Our mission is to provide hope to all those that need help starting families.

Sims IVF became part of the Virtus Health family in 2014. As part of Virtus Health, one of the world’s leading fertility groups, we share experience and knowledge from around the world, ensuring you get access to the very best reproductive medical care.

Key Duties/Responsibilities (to include the following):

  1. Meet and Greet Patients
  2. Patient Check-in (including reviewing of diaries daily, update patient data)
  3. Providing support to patients with clinic information and other required data
  4. Contacting, ordering, and dealing with suppliers
  5. Invoicing for bloods/investigations and requesting payments due
  6. Admissions – Processing new patients
  7. Invoicing and receiving payments
  8. Answering queries through Patient App, phone, or e-mail
  9. Directing calls where necessary
  10. Competent in providing clear and concise information to patients by telephone
  11. Ability to deliver information in a constructive, professional, and empathetic manner
  12. Implementation and continuous monitoring and improvement of processes

Infection Control /Health and Safety

  1. Hand Hygiene
  2. Health and Safety
  3. Uniform and Grooming Standards

General

  1. Supporting the efficient running of the Sims IVF Administration function
  2. Providing the highest level of excellence in customer service in an empathetic, warm and professional manner
  3. Implementation and continuous monitoring of processes as requested by the Sims IVF Administration Manager
  4. Diary Management
  5. Any other duties that may be required by the Sims IVF Administration Manager

The following key attributes should be demonstrated:

  1. Good Verbal and Non-verbal communication
  2. Clarity and accuracy

Physical requirements of the role:

  1. Sitting at computer screen
  2. Sitting to standing frequently
  3. Sitting or being desk-based
  4. Wearing appropriate uniform/business/office dress code including footwear
  5. Excellent standards of personal hygiene expected

Personal Leadership

  1. Always acts with honesty and integrity
  2. Has a realistic sense of self and impact on others
  3. Demonstrates patience and perspective in dealing with difficult situations
  4. Accepts ownership of role and accepts accountability of role objectives
  5. Has a positive and friendly approach with patients and team
  6. Demonstrates an ability to deliver excellence in standards of service to patients/clients
  7. Presents a caring, engaging, and positive manner with patients/clients
  8. Demonstrates an ability to obtain a clear understanding of patient/client needs
  9. Lets patient/client know he/she is willing to work with them to achieve best outcome

Teamwork

  1. Works co-operatively and effectively with colleagues from own and other departments with different skills and objectives to achieve best outcome
  2. Listens and respects other points of view
  3. Open to learning and passing on better ways of doing things
  4. Open to innovative ideas with an ability to follow and implement protocols and procedures and clinic initiatives with his/her clinic colleagues

Attention to Detail

  1. Ensures that one’s own and others’ work and information are complete and accurate
  2. Follows required procedures to ensure high quality of work
  3. Verifies information
  4. Carefully reviews and checks the accuracy of information provided by others

Initiative

  1. Identifies what needs to be done and acts before being asked or the situation requires it
  2. Seeks out others involved in a situation to learn their perspectives

Managing Change

  1. Demonstrates support for innovation and for organisational changes needed to improve the organisation’s effectiveness
  2. Supporting and implementing organisational change

Minimum Qualifications:

  1. Minimum of 2 years’ previous experience working with clients/patients working as a key part of an administration or client-support team in the private/public sector
  2. Fluency in English language – Advanced level - written and oral
  3. Previous experience working in a healthcare environment

Terms and Conditions of Employment

  • Contract: Permanent
  • Location: Clonskeagh Clinic
  • Working days: Monday to Friday (Shift patterns once training fully complete, include 7am-3pm/8am-4pm/9am-5pm subject to operational requirements of the Department and Clinic)
  • Salary Scale - from: €30,000 - €33,000 - DOE

Please submit a CV and cover letter

Email subject Line- Patient Coordinator Role, Clonskeagh Feb 2025

Send to: recruitment@sims.ie

Closing date for this recruitment will be 5pm 19th February

#J-18808-Ljbffr

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