CEng Support/Development Engineer

3 weeks ago

Dublin, Dublin City, Ireland IBM Qatar Full time

Introduction
Our AIOps Development & Support team is looking for you to join us as a CEng Support/Development Engineer in the Dublin, Ireland office. This position provides the opportunity to work in a high growth area in the Hybrid Cloud Management and Artificial Intelligence for IT Operations organization. CEng job role is the highest tier of technical support within an organization, requiring expert-level knowledge to tackle complex issues related to system architecture, network configurations, or advanced software/hardware troubleshooting, often involving root cause analysis and deep understanding of the product and design, code, test, and provide industry-leading solutions.

Your Role and Responsibilities
Engineers in this role debug reported problems, design, develop, and unit test code fixes. They use programming languages in which the product has been written; have an in-depth understanding of the environment to test the code fix; understand and articulate the impact on other components in the product.

The ideal candidate should have a strong passion for solving problems, developing highly efficient solutions, and experimenting with new technologies. They should also have a keen interest in learning Cloud. In addition, the ideal candidate must also have a relentless desire for continuous improvement through the learning of new things, be a champion of new ideas, continually explore new perspectives, and embrace going beyond their comfort zone.

This position provides the opportunity to work in a high growth area in the Hybrid Cloud Management and Artificial Intelligence for Event Manager organization. You will have access to the latest education, tools, and technology, and a limitless career path with the world's technology leader. Come to IBM and make a global impact

The team takes pride in the success of our clients. Working in a Watson AI Ops team provides an opportunity to work in a fast-paced, highly technical, diverse, and customer-focused area.

Primary role as a CEng support-Dev Specialists:
  1. Perform problem determination, analysis and solve customer problems in the Agile Service Manager, AIOps & Netcool environment.
  2. Debug reported problems, design, develop, unit test code fixes and deliver fixes to customers. Use programming languages in which the product has been written; have an in-depth understanding of the environment to test the code fixes; understand and articulate the impact on other components/products in the product suite.
  3. Provide client insight and feedback regarding the client environment to the development organization responsible for new product development.
Required Technical and Professional Expertise
  1. Bachelor's degree in computer science or equivalent with at least 3 years hands-on experience as a development/support engineer or software engineer.
  2. Strong analytical and troubleshooting skills on Linux, Web Services, Cloud (Kubernetes) environment.
  3. Working knowledge of Java, XML, JavaScript, Python, DB technology such as DB2, Postgres, and Cassandra.
  4. Good understanding of Cloud technologies, ElasticSearch, Cassandra, DB2, Oracle, SQL Server, OpenShift / Kubernetes, ideally OCP and Operators.
  5. Familiarity with AI, Machine learning, server architecture, and networking skills.
  6. Troubleshooting knowledge of microservices in OpenShift environment.
  7. Some level of experience in GitHub & Jenkins.
Preferred Technical and Professional Expertise

This job might be for you if:

  1. You like an exciting environment with multiple challenges and tasks on a daily basis.
  2. You are excited to learn about new technologies and products, as well as develop deep skills.
  3. Juggling priorities and coordinating workload with your peers comes easy to you and you are patient, level-headed, and cool under pressure.
  4. You are motivated and driven and you enjoy solving problems.
  5. You think on your feet and volunteer for new challenges without waiting to be asked.
  6. You value the work in the team and you like helping people.
  7. You communicate clearly, have fun connecting with our customers via video conference calls, and you excel when you capture complex aspects in simple words that anyone can understand.
  8. You are a quick learner with a strong sense of ownership and high accountability.
  9. You have strong written and verbal communication skills, along with excellent organizational skills.

You will also be involved in the following:

  1. You will develop, document, and communicate action plans to clients and IBM teams as appropriate.
  2. Look for avenues to recommend/or implement new solutions or improvements to existing technical support tools, procedures, or processes.
  3. Collaborate with other support and development teams as needed.
  4. Participate in department objectives such as building the knowledge base (writing technical tips and social media contributions), improving serviceability, mentoring team members, working on fixpack release, participating in code/design review, delivering enhancement and contributing to high customer satisfaction.
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