Engagement Delivery Leader

3 weeks ago

Dublin, Dublin City, Ireland Cognizant Full time

Engagement Delivery Leader - Dublin, Ireland

Cognizant is a world leader in delivering digital transformation solutions to Life Sciences. Through our knowledge and expertise in Automation, MES & Digital, we deliver stable manufacturing systems that are optimized to improve operational efficiencies, whilst maintaining compliance.

Our specialist engineering teams have the aptitude to deliver and support Pharma 4.0 architectures and solutions covering all IT, OT and IoT applications, infrastructures and services.

Operating across 5 continents and with over 300,000 skilled employees, Cognizant partners with the leading Life Sciences companies globally to provide performance improvements, reduced costs and improve time to market. We are your single end-to-end partner for consultancy, design implementation, optimization and support for all applications in the Pharmaceutical and Biotechnology Manufacturing stack.

We're looking for a dedicated, innovative and driven Engagement Delivery Leader to join our team in Dublin.

The Engagement Delivery Leader will be responsible for the full end-to-end delivery and business performance of all Life Science manufacturing service lines for defined accounts within the Ireland Region. The EDL will understand and contribute to the vision, goals and strategies for the Life Science manufacturing group in Ireland and drive implementation of those within defined accounts to achieve the overall business objectives.

Responsibilities:

  • Shared responsibility for achieving the Sales and growth targets for defined accounts.
  • Works closely with key internal stakeholders to inform discussions and agree an appropriate client/site sales strategy and critical project pursuit strategy.
  • Identify opportunities and execute sales activities aligning with strategic objectives where appropriate.
  • Achievement of sales target margins.
  • Supporting closure of all renewals and repeat business opportunities for defined accounts.
  • Supporting solutioning for defined opportunities.
  • Working closely with operations teams to define budget revenue, and report actuals and forecasts against budgets at overall account level and providing business with reasons and analysis at project level as to variances.
  • Fully responsible for all operations aspects within defined accounts.
  • Working with Project managers, Project administrators and systems owners as well as operation to ensure:
    • All SOWs contracts/ POs in place and set up prior to commencement of work & reporting non-compliance,
    • Project forecasts and people allocation are all in place and accurate,
    • Invoicing accuracy and compliance.
  • Responsibility for monitoring aged debt and following up with clients to ensure that any issues get resolved in a timely manner.
  • Managing, supporting and providing direction and leadership to the engineering resource pool so as to ensure people have the adequate support and skills to deliver in their role. Actively engage with and communicate with teams in relation to their own performance and that of the company in general.
  • Plan regular face-to-face meetings with all leaders and teams in order to coach, motivate and engage with people.
  • Ensure an appropriate performance review is conducted for all engineers within their area.
  • Champion the Continuing Professional Development programs available.
  • Working with HR in understanding and implementing defined job moves as per defined policies.
  • Support and drive the knowledge management, technical upskilling and continuous improvement initiatives Demand Management.
  • Proactive planning of resource demand and growth including recruitment, cross training, internal job moves etc to meet planned revenue and growth numbers for defined accounts.
  • Forecasting additional technical resource requirements and working closely with the recruitment team and sources such as universities to select appropriate candidates.
  • Actively drive the recruitment process, including identification and definition of resource requirements, work with recruitment team to review, interview, and evaluate potential candidates, work with IT, HR, and engineering team to ensure a smooth onboarding process.
  • Resource planning; working closely with all stakeholders and regional management to ensure optimum deployment of engineering resources.
  • Regular engagement and discussion with defined clients.
  • Facilitating sponsor meeting at account level as well as individual project and service levels meetings.
  • Client wide business reporting to LSMG Ireland lead across all aspects of client business.
  • Project and service specific LSMG reporting and governance.
  • Regular Overall client reporting across all business areas.
  • Compliance to Cognizant Delivery Excellence reporting at account level.

Requirements:

  • Minimum of 10 years' experience in a projects and service delivery industry with at least 5 of those at Manager level in Life science.
  • Ownership of all projects and services being delivered by LSMG to defined account/client including but not limited to:
    • Consultancy,
    • System Integration,
    • Managed Services,
    • Placements,
    • Automation,
    • MES,
    • Historian,
    • CSV,
    • OT / Infra / HW,
    • Labs,
    • Project Management,
    • Digital.
  • Strong interpersonal and communication skills with a strong ability to motivate.
  • Successful experience in leading high-profile projects in the life science industry, managing priorities, budgeting, tasks and resources.
  • Strong problem solving and technical innovation skills. Excellent presentation and facilitation skills.
  • Ability to work independently and efficiently to meet deadlines.
  • Ability to multi-task multiple priorities in a fast-paced environment.
  • Self-motivated, detail-oriented and excellent organizational and time management skills.
  • Team player with a 'can-do' positive attitude.
  • Motivated by working to targets.
  • Experience in pre-sales discussion and project negotiation at a range of client levels.
  • Commitment to continuous learning and development.
  • Sound working knowledge of S88, S95.
  • Familiar with the delivery of projects in the highly regulated life science environment.
  • Project management accreditation is desirable.
#J-18808-Ljbffr

  • Customer Engagement and Revenue Growth Leader

    16 hours ago

    Dublin, Dublin City, Ireland The ONE Group Ltd Full time

    We are looking for a Customer Engagement and Revenue Growth Leader to support our customers in Ireland and drive sales growth.Key Responsibilities:Maximise sales opportunities and profitability within assigned customers to achieve budgeted goals.Provide market insights and feedback to influence pricing, product availability, and strategies.Maintain and track...

  • Head of Digital Engagement

    1 week ago

    Dublin, Dublin City, Ireland Breedon Group Full time

    Head of Digital EngagementApplication Deadline: 21 March 2025Department: Information Technology ServicesEmployment Type: Permanent - Full TimeLocation: Lockington, DerbyshireDescription About Breedon GroupBreedon Group plc is a leading construction materials group, operating from over 400 sites across the UK, Ireland, and the USA. As we continue our digital...

  • Engagement Manager

    3 days ago

    Dublin, Dublin City, Ireland Tn Ireland Full time

    Social network you want to login/join with: Merkle, a dentsu company, powers the experience economy.For more than 35 years, the company has put people at the heart of its approach to digital business transformation.As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic,...

  • Director of Alumni Engagement

    2 weeks ago

    Dublin, Dublin City, Ireland Trinity Development and Alumni Full time

    Director of Alumni Engagement Trinity College Dublin Development & Alumni is recruiting a Director of Alumni Engagement who will play a key role in engaging and supporting alumni. Post Title:  Director of Alumni Engagement Status:  Permanent, Full-time Contract Salary:  €110,000 - 120,000 Reports to: Chief Advancement Officer,...

  • Engagement Manager

    7 days ago

    Dublin, Dublin City, Ireland dentsu Full time

    Company Description About Merkle Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic,...

  • Director of Alumni Engagement

    1 week ago

    Dublin, Dublin City, Ireland UNIVERSITY OF DUBLIN TRINITY COLLEGE Full time

    The Director of Alumni Engagement at Trinity College Dublin offers an exceptional opportunity for you to make a meaningful impact at one of the world's most prestigious universities. Situated at the heart of Dublin, Trinity is renowned for its academic excellence, rich history, and vibrant community. We are now seeking a visionary leader to shape and...

  • Engagement Manager, Dublin

    4 days ago

    Dublin, Dublin City, Ireland Tn Ireland Full time

    Social network you want to login/join with: Merkle, a dentsu company, powers the experience economy.For more than 35 years, the company has put people at the heart of its approach to digital business transformation.As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic,...

  • Aircraft Delivery Director

    21 hours ago

    Dublin, Dublin City, Ireland Smbc Aviation Capital Full time

    The Procurement Team plays a vital role in delivering our commercial strategy and managing customer relationships.We are seeking an experienced leader to join our Powerplant and Production team as VP Production, based in Hamburg.As VP Production, you will be responsible for providing expert aircraft support to deliver exceptional results on new build and...

  • Head of Communications and Engagement

    3 weeks ago

    Dublin, Dublin City, Ireland Public Relations Institute of Ireland Full time

    The Law Society has an immediate vacancy for a Head of Communications and Engagement on a permanent, full-time basis. Please note that this role is based onsite at Blackhall Place, Dublin 7.The Law Society is the educational, representative, and regulatory body of the solicitors' profession in Ireland. As such it communicates regularly with a variety of...

  • Governance Leader

    19 hours ago

    Dublin, Dublin City, Ireland Ulster University Full time

    As a Governance Leader at Ulster University, you will support the Council in providing sound governance oversight and strategic direction to the institution. You will have the opportunity to contribute to the work of at least one of the Council's core Committees and attend/participate in various aspects of University life.The University is seeking...

  • Digital Engagement Lead EMEA

    7 days ago

    Dublin, Dublin City, Ireland ResMed Full time

    We are hiring a Digital Engagement Lead EMEA to join our Marketing-Communications team in the UK or Ireland. Let's talk about the role: The ResMed Global Marketing team orchestrates campaigns, programs, and experiences for a variety of external audiences. This role, our Digital Engagement Lead, will be focused primarily on our Europe market and our...

  • Proactive Engagement Manager

    17 hours ago

    Dublin, Dublin City, Ireland Servicenow Full time

    About Our PlatformOur intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.As a leader in the industry, we've brought innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our platform enables customers to transform...

  • Communications and Engagement Specialist

    7 days ago

    Dublin, Dublin City, Ireland Willis Towers Watson Full time

    Exciting Opportunity at WTW Dublin Join Us as Communication & Engagement Specialist for Employee Experience (EX).Are you passionate about creating a positive workplace culture? Do you excel in strategic communication and employee engagement? WTW Dublin is looking for a dynamic and experienced Senior Communication & Engagement Specialist to elevate our client...

  • Project Manager Stakeholder Engagement

    16 hours ago

    Dublin, Dublin City, Ireland TN Ireland Full time

    At TN Ireland, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities, and societies across the globe.We harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project. As...

  • UAV pilot

    7 days ago

    Dublin, Dublin City, Ireland Manna Drone Delivery Full time

    5 days ago Be among the first 25 applicantsOverview:Join Manna's dynamic team as a UAV Pilot at our new headquarters in Glasnevin In this essential role within our live operations, you will report to the Central Ops Lead and play a critical role in the safe and efficient operation of our drones. More than just piloting, this position places you at the heart...

  • Senior Communications and Engagement Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland WTW Full time

    Exciting Opportunity at WTW Dublin Join Us as Senior Communication & Engagement Specialist for Employee Experience   Are you passionate about creating a positive workplace culture? Do you excel in strategic communication and employee engagement? WTW Dublin is looking for a dynamic and experienced Senior Communication & Engagement Specialist to elevate...

  • Agile Delivery Lead, Hybrid

    2 days ago

    Dublin, Dublin City, Ireland Deloitte Ireland LLP Full time

    Deloitte is the biggest professional services Firm in the world and making an impact is more than just what we do: it's why we're here. We're driven to create positive progress for our clients, community, people, and the planet. This sense of purpose inspires us to work to the highest standards, to tackle the challenges that matter. Joining us means becoming...

  • Team Leader

    2 days ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Team Leader (Social Media) Location - Dublin Contract type - Permanent Work model - Onsite Working hours - Day (9am - 6pm) or Evening shift (5:30pm to 2am) At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years.Our tailored BPO solutions forge...

  • Team Leader

    2 days ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Role - Team Leader Location – Dublin 18 Contract type - Permanent Fulltime Work model – Onsite Working hours - 9 AM till 6 PM or 5:30 PM till 2 AM At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years.From established sectors to...

  • Community Engagement Worker

    6 days ago

    Dublin, Dublin City, Ireland South Dublin County Partnership Full time

    Community Engagement Worker (New Communities) Community Engagement Worker (New Communities) x 2Full Time Continuous Contract South Dublin County Partnership is a Local Development Company that develops projects and services to support sustainable and vibrant communities, where people realize their potential and experience a high quality of life.The focus of...