Engagement Delivery Leader

3 weeks ago

Dublin, Dublin City, Ireland Cognizant Full time

Engagement Delivery Leader - Dublin, Ireland

Cognizant is a world leader in delivering digital transformation solutions to Life Sciences. Through our knowledge and expertise in Automation, MES & Digital, we deliver stable manufacturing systems that are optimized to improve operational efficiencies, whilst maintaining compliance.

Our specialist engineering teams have the aptitude to deliver and support Pharma 4.0 architectures and solutions covering all IT, OT and IoT applications, infrastructures and services.

Operating across 5 continents and with over 300,000 skilled employees, Cognizant partners with the leading Life Sciences companies globally to provide performance improvements, reduced costs and improve time to market. We are your single end-to-end partner for consultancy, design implementation, optimization and support for all applications in the Pharmaceutical and Biotechnology Manufacturing stack.

We're looking for a dedicated, innovative and driven Engagement Delivery Leader to join our team in Dublin.

The Engagement Delivery Leader will be responsible for the full end-to-end delivery and business performance of all Life Science manufacturing service lines for defined accounts within the Ireland Region. The EDL will understand and contribute to the vision, goals and strategies for the Life Science manufacturing group in Ireland and drive implementation of those within defined accounts to achieve the overall business objectives.

Responsibilities:

  • Shared responsibility for achieving the Sales and growth targets for defined accounts.
  • Works closely with key internal stakeholders to inform discussions and agree an appropriate client/site sales strategy and critical project pursuit strategy.
  • Identify opportunities and execute sales activities aligning with strategic objectives where appropriate.
  • Achievement of sales target margins.
  • Supporting closure of all renewals and repeat business opportunities for defined accounts.
  • Supporting solutioning for defined opportunities.
  • Working closely with operations teams to define budget revenue, and report actuals and forecasts against budgets at overall account level and providing business with reasons and analysis at project level as to variances.
  • Fully responsible for all operations aspects within defined accounts.
  • Working with Project managers, Project administrators and systems owners as well as operation to ensure:
    • All SOWs contracts/ POs in place and set up prior to commencement of work & reporting non-compliance,
    • Project forecasts and people allocation are all in place and accurate,
    • Invoicing accuracy and compliance.
  • Responsibility for monitoring aged debt and following up with clients to ensure that any issues get resolved in a timely manner.
  • Managing, supporting and providing direction and leadership to the engineering resource pool so as to ensure people have the adequate support and skills to deliver in their role. Actively engage with and communicate with teams in relation to their own performance and that of the company in general.
  • Plan regular face-to-face meetings with all leaders and teams in order to coach, motivate and engage with people.
  • Ensure an appropriate performance review is conducted for all engineers within their area.
  • Champion the Continuing Professional Development programs available.
  • Working with HR in understanding and implementing defined job moves as per defined policies.
  • Support and drive the knowledge management, technical upskilling and continuous improvement initiatives Demand Management.
  • Proactive planning of resource demand and growth including recruitment, cross training, internal job moves etc to meet planned revenue and growth numbers for defined accounts.
  • Forecasting additional technical resource requirements and working closely with the recruitment team and sources such as universities to select appropriate candidates.
  • Actively drive the recruitment process, including identification and definition of resource requirements, work with recruitment team to review, interview, and evaluate potential candidates, work with IT, HR, and engineering team to ensure a smooth onboarding process.
  • Resource planning; working closely with all stakeholders and regional management to ensure optimum deployment of engineering resources.
  • Regular engagement and discussion with defined clients.
  • Facilitating sponsor meeting at account level as well as individual project and service levels meetings.
  • Client wide business reporting to LSMG Ireland lead across all aspects of client business.
  • Project and service specific LSMG reporting and governance.
  • Regular Overall client reporting across all business areas.
  • Compliance to Cognizant Delivery Excellence reporting at account level.

Requirements:

  • Minimum of 10 years' experience in a projects and service delivery industry with at least 5 of those at Manager level in Life science.
  • Ownership of all projects and services being delivered by LSMG to defined account/client including but not limited to:
    • Consultancy,
    • System Integration,
    • Managed Services,
    • Placements,
    • Automation,
    • MES,
    • Historian,
    • CSV,
    • OT / Infra / HW,
    • Labs,
    • Project Management,
    • Digital.
  • Strong interpersonal and communication skills with a strong ability to motivate.
  • Successful experience in leading high-profile projects in the life science industry, managing priorities, budgeting, tasks and resources.
  • Strong problem solving and technical innovation skills. Excellent presentation and facilitation skills.
  • Ability to work independently and efficiently to meet deadlines.
  • Ability to multi-task multiple priorities in a fast-paced environment.
  • Self-motivated, detail-oriented and excellent organizational and time management skills.
  • Team player with a 'can-do' positive attitude.
  • Motivated by working to targets.
  • Experience in pre-sales discussion and project negotiation at a range of client levels.
  • Commitment to continuous learning and development.
  • Sound working knowledge of S88, S95.
  • Familiar with the delivery of projects in the highly regulated life science environment.
  • Project management accreditation is desirable.
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