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Customer Service

4 weeks ago

Dublin, Ireland Bank of Ireland Full time
What is the opportunity?

Working as part of a diverse team, you will have the opportunity to work closely with our personal and business customers on the Branch floor, delivering a more personalised customer experience.

We have a number of positions available that will enable you to establish and build your career with Bank of Ireland.

In this role, you will
  • Engage with customers to deliver a professional, efficient and friendly Customer Service to Business and Personal customers.
  • Use branch techniques to recognise/refer selling opportunities and participate in all sales drives within branch.
  • Handle the flow of customers to ensure their smooth passage through the Branch.
  • Identification and recommendation of appropriate product/service options for customers.
  • Recording/updating of relevant customer information on in-house systems.
  • Handle all basic queries/problems and refer complaints as appropriate.
What will make you stand out?

You have a proven record in delivering an outstanding customer service, demonstrating excellent communication and interpersonal skills with an ability to work optimally as part of a hard-working team.

You are self-motivated with the vital drive to achieve agreed goals and identify sales leads and referrals. You have a shown curiosity about technology, and are an early adaptor of new technologies, on desktop, mobile and tablet platforms.

Essential Qualifications

There are no specific qualifications or minimum educational requirements needed for this role.

More about the team

In the Distribution Channels team, our purpose is to enable customers, colleagues and communities to thrive, drawing on our integrity, determination, innovation and the passion we have for making a difference in customers' lives.

Our ethos is to put the customer at the centre of everything we do. We do this by focusing on relationship management and a coordinated improved customer offering through our Advisors.

Why work with us?

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions.

Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program, Web Doctor and financial wellbeing coaches available.

We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career

Key Competencies
  • Customer Focused - Self
  • One Group, one team - Self
  • Agile - Self
  • Manage Risk - Self
  • Accountable - Self
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