Customer Service Agent

3 weeks ago

Dublin, Ireland Flogas group Full time

Join to apply for the Customer Service Agent role at Flogas Ireland.

About the role:

Our energy division is now welcoming applications from experienced customer service professionals seeking a new opportunity in a thriving department. Working as part of a busy Customer Service team, you will be the first point of contact for all inbound customer related queries via phone and email. This role will require someone with excellent interpersonal communication skills with the ability to demonstrate empathy and care for customers as needed. You will also work alongside various departments such as sales, complaints, collections, and billing to address customer queries in a timely manner.

Main areas of responsibilities:

  • Deliver exceptional customer service to both new and existing customers, ensuring their needs are met efficiently and professionally.
  • Ensure strict adherence to GDPR regulations and compliance guidelines in all interactions and data handling.
  • Manage a high volume of inbound customer calls with a polite, professional, and solution-focused approach.
  • Collaborate with internal departments to resolve customer queries promptly and effectively.
  • Maintain and update customer accounts, ensuring accuracy and timely record-keeping.
  • Handle customer communications via email, responding promptly and following up as needed.
  • Process customer payments accurately, ensuring all transactions are recorded in a timely manner.
  • Update customer account details and personal information, maintaining data accuracy and integrity.
  • Perform additional administrative tasks as required, supporting the overall team and business operations.

Candidate Profile:

The ideal candidate will have at least 1-2 years of experience working in a customer service role, ideally in a call centre or office. This person should be comfortable working in a fast-paced, busy environment, working towards individual and team SLAs. This role will require someone with excellent communication skills, with the ability to show empathy and compassion to customers as needed. They should be able to multi-task while maintaining excellent attention to detail and accuracy in their work. Proficient IT skills will also be essential for this role.

About Flogas:

Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic.

As a Flogas Group, we are now driving our growth strategy to achieve our vision of being Ireland's leading provider of total energy transition solutions, meeting our customers' changing needs and delivering to the highest possible standard.

Why work with us?

Flogas is a well-established business within the DCC group and has grown significantly in recent years to become a leading provider in the commercial energy and energy management sectors, with significant further growth plans over the coming years making this a very exciting time to join the Flogas Group. We offer a warm and welcoming environment, valuing our people and their input into the business. We encourage a collaborative workplace, where everyone feels included and heard. We are committed to working with our customers to help them transition to a more sustainable energy future.

Benefits:

  • Competitive Salary
  • Defined contribution pension scheme
  • Health Insurance
  • Staff discounts
  • Hybrid work options (role dependent)
  • Health and Wellbeing Supports
  • Learning and Development
  • Career Advancement is important to us in Flogas. All our roles are advertised internally, and we encourage internal progression right across the business.

Flogas is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Utilities

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