Reservations Supervisor

3 days ago


Dublin, Dublin City, Ireland ashdownparkhotel Full time

Join to apply for the Reservations Supervisor role at Ashdown Park Hotel.

Ashdown Park Hotel is currently recruiting for a dedicated, full-time Reservations Supervisor.

The Reservations Supervisor is responsible for handling & processing all aspects of individual and group room reservations. They will be responsible for supervising and training the Reservations Agents.

Main Duties & Responsibilities Include
  • Supervising and training the Reservations Agents.
  • Answering incoming calls and assisting with reservations, confirmations, room need requests, and questions.
  • Assisting with reception breaks and shift cover where necessary.
  • Ensuring the reservations being entered into the PMS system are in the correct format.
  • Communicating information to other departments that pertains to them.
  • Checking arrival lists and ensuring that all special requests are followed up correctly.
  • Printing reports and checking details for reservations made.
  • Ensuring blocks, party name lists, and arrangements are updated correctly, following up with sales where required.
  • Entering group rooming lists.
  • Assisting the Revenue Manager with creating new accommodation packages on the website and setting rates online.
The Ideal Candidate
  • 1-2 years experience in a senior reservations agent or reservations supervisor role.
  • Full Hotsoft experience or a similar PMS and Siteminder or similar Channel Manager.
  • Must be available to work at weekends.
  • Ability to prioritize in a fast-paced environment.
  • Exceptional attention to detail and a strong administrative background.
  • Possess leadership skills.
  • Team player.
  • Flexibility in day-to-day job demands, remaining focused when priorities and practices change.
  • Clear, concise, and professional in all communications, both written and verbal.
  • Work closely with other departments to achieve desired end results.
  • Resourceful and creative when faced with obstacles.
  • Ability to follow up and see projects through to completion.
  • Adhere to deadlines.
  • Take ownership of assigned responsibilities.
  • Genuine, approachable, and enthusiastic.
  • Ability to take full ownership of specific market segments.
  • Polished and professional demeanor when client-facing.
Benefits
  • Meals on duty.
  • Free parking.
  • Reduced fee for gym and pool membership.
  • Staff discounts.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing.

Industries

Administrative and Support Services.

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