Reservations Supervisor
3 days ago
Join to apply for the Reservations Supervisor role at Ashdown Park Hotel.
Ashdown Park Hotel is currently recruiting for a dedicated, full-time Reservations Supervisor.
The Reservations Supervisor is responsible for handling & processing all aspects of individual and group room reservations. They will be responsible for supervising and training the Reservations Agents.
Main Duties & Responsibilities Include- Supervising and training the Reservations Agents.
- Answering incoming calls and assisting with reservations, confirmations, room need requests, and questions.
- Assisting with reception breaks and shift cover where necessary.
- Ensuring the reservations being entered into the PMS system are in the correct format.
- Communicating information to other departments that pertains to them.
- Checking arrival lists and ensuring that all special requests are followed up correctly.
- Printing reports and checking details for reservations made.
- Ensuring blocks, party name lists, and arrangements are updated correctly, following up with sales where required.
- Entering group rooming lists.
- Assisting the Revenue Manager with creating new accommodation packages on the website and setting rates online.
- 1-2 years experience in a senior reservations agent or reservations supervisor role.
- Full Hotsoft experience or a similar PMS and Siteminder or similar Channel Manager.
- Must be available to work at weekends.
- Ability to prioritize in a fast-paced environment.
- Exceptional attention to detail and a strong administrative background.
- Possess leadership skills.
- Team player.
- Flexibility in day-to-day job demands, remaining focused when priorities and practices change.
- Clear, concise, and professional in all communications, both written and verbal.
- Work closely with other departments to achieve desired end results.
- Resourceful and creative when faced with obstacles.
- Ability to follow up and see projects through to completion.
- Adhere to deadlines.
- Take ownership of assigned responsibilities.
- Genuine, approachable, and enthusiastic.
- Ability to take full ownership of specific market segments.
- Polished and professional demeanor when client-facing.
- Meals on duty.
- Free parking.
- Reduced fee for gym and pool membership.
- Staff discounts.
Mid-Senior level
Employment typeFull-time
Job functionManagement and Manufacturing.
IndustriesAdministrative and Support Services.
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