Reservations Supervisor

3 days ago


Dublin, Dublin City, Ireland Herbert Park Hotel & Park Residence Full time

Purpose of job: To be responsible for the Reservations Department to the hotel standard as stipulated in the Standard of Performance Manual.

Responsible to: General Manager, Deputy General Manager, Director of Sales, Marketing & Revenue & Reservations Manager.

Key Communications: Reception, Conference & Banqueting, and Sales & Marketing.

Responsibilities:
  • To oversee the running of reservations office ensuring that it is run smoothly and efficiently.
  • To ensure all bookings are confirmed by the client and confirmed to the client in writing.
  • To operate an efficient filing system.
  • To assist in operating a yield management system and ensure the best rates are achieved at all times depending on the hotels availability.
  • To be a sales person for the hotel by upselling and recommending the hotel facilities.
  • To recognise sales leads and pass them on to the sales office.
  • To have full knowledge of all the hotel's rates and packages.
  • To have full control of the reservations in the systems.
  • To check email, Siteminder and all other websites on a daily basis.
  • To check and confirm all commission claims for the accounts office.
  • To recognise regular and repeat business and ensure special requests are clearly noted for reception.
  • To ensure that the Reservations SOP is up to date and that the team are fully trained in any updates.
  • To work closely with the reception staff and ensure all information for bookings is passed on to them in order to ensure every guest has a problem-free stay.
  • To help train new reservations & front office staff.
Skills:

Communication, Teamwork, Excel, Opera

Seniority level:

Mid-Senior level

Employment type:

Full-time

Job function:

Management and Manufacturing

Industries:

Hospitality

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