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Senior Platform Engineer
4 weeks ago
Senior Platform Engineer
A leading US multinational with a strong presence in Galway is seeking a Senior Platform Engineer to manage the Contact Centre platform, which handles voice, email, and web chat communication channels.
This role requires a full-stack engineer with a strong desire for continuous learning, a team-first mentality, and a commitment to delivering value to the organization.
Requirements:
- At least 5 years of experience, preferably in the voice/telephony domain.
- Strong leadership, organizational, and communication skills, along with excellent problem-solving and analytical abilities.
- Experience with Agile methodologies (Scrum, Kanban) for software design, development, testing, and operational automation.
- Ability to work independently and collaboratively under high-pressure situations and tight deadlines.
- Familiarity with data communication protocols, including SIP, TLS/SSL, TCP/IP, SNMP, LDAP, RDP, and SDP.
- Experience with Docker and container-based development and deployment practices.
- Knowledge of CI/CD pipelines and tools like uDeploy and/or Ansible.
- Experience managing, configuring, and optimizing Linux operating systems.
- Working knowledge of VoIP, SIP, and networking applications.
- Experience provisioning new services/technologies and providing cost-effective telecom solutions.
- Expertise in installing, configuring, and troubleshooting softphone software.
- Ability to handle system backups, reboots, and document processes and procedures as required.
- Strong troubleshooting skills, ensuring successful project delivery.
- Experience supporting 24/7 production environments with continuous availability.
- Taking personal accountability for delivering results and ensuring strong outcomes.
- Able to collaborate effectively in a team-oriented, fast-paced environment.
- Writing clean, testable code that can serve as a reference for less experienced engineers.
- Challenging existing processes and seeking ways to improve team productivity.
- Solving complex problems and making intricate topics understandable.
- Believing in the power of automation to produce high-quality software at a faster pace.
- Passionate and intellectually curious, eager to learn new technologies and business areas.
- Collaborating with teams to translate architectural standards into practical application-level design.
- Creating intuitive solutions to address real-world business challenges.
Responsibilities:
- Understanding and adhering to high-level and low-level design requirements in alignment with the roadmap, architecture, and design standards set by the Business Unit.
- Focusing on delivering work based on engineering principles and best practices, while learning how to influence delivery speed and improve code quality.
- Collaborating within an autonomous team, taking ownership of all aspects of delivery (Coding, Quality, DevSecOps).
- Implementing operational stability practices that enhance the Associate Experience within Call Centers and Investment Centers.
- Using specifications to improve monitoring and telemetry of applications, platforms, and service interdependencies.
- Contributing to production incident management as needed.
