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Customer Development Executive

1 month ago

Dublin, Ireland TN Ireland Full time

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

Reporting directly to the Sales Planning Manager, the Customer Development Executive will operate as part of our Sales Revenue Planning team within the Sales organization and should deliver on the key business goals of Net Revenue per tonne and Customer Investment.

How you will contribute

You will:

  • Manage the customer deductions for accounts, whilst putting the customer at the heart by developing the relationships to minimize disputes and maximize opportunities to resolve and collect debt.
  • Business partner with sales managers to ensure we work together to manage their accounts’ ledger and debt. Ensure effective communication to improve results.
  • Be responsible for the timely payment of customer invoices in line with company procedure to ensure that we minimize outstanding deductions on the ledger and post to trade accruals accurately to reflect current liability.
  • Have regular reviews with commercial and finance teams to ensure trade spend management and timely closure and release of funds through recycling, or recognition of additional liability through manual accruals.
  • Be responsible for managing a clean reconciled ledger for respective accounts.
  • Be a point of contact to provide support to key internal contacts, third parties, and customers in respect of timely query resolution.
  • Be responsible for accurate and complete record retention in line with company policy. Ensure SOX controls of proof of performance and price change backup are met. Ensure audit evidence exists to support promotional authorization and invoice payment.
  • Contribute towards a continuous improvement mindset to improve processes and ways of working.

What you will bring

A desire to drive your future and accelerate your career and the following experience and main requirements for the role:

  • Administrative experience required
  • Good knowledge of Excel and SAP required
  • Customer Service Mindset
  • Ability to manage multiple stakeholders to build links with various functions
  • Strong attention to detail and organizational skills
  • Analytical ability
  • Ability to work on your own initiative and work independently
  • Experience in managing invoices

More about this role

This is a permanent role.

What you need to know about this position:

The CDE should develop key business relationships with their respective Customer Account Managers to ensure that strong links are built to enable better results while supporting all customers. The Key Business Partners will be Customer Account Managers, Customer Planning Executives, and Sales Finance Analysts.

The role needs to manage multiple stakeholders in a complex internal structure to build links with various functions.

The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland.

Business Unit Summary

At Mondelez Europe, we are proud, not only of the iconic brands we make, but also of the people who make them. Our delicious products are created in 52 plants across Europe by more than 28,000 passionate people. We are the top maker of chocolate and biscuits and a leading maker of gum and candy. We make sure our powerful global brands and local jewels like Cadbury, Milka, and Alpen Gold chocolates, Oreo, belVita, LU, and Tuc biscuits get safely into our customers' hands—and mouths. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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