Customer Care Executive

3 weeks ago

Dublin, Dublin City, Ireland Three Ireland (Hutchison) Limited Full time
Customer Care Executive
Permanent Contract (37.5 hours P/W)

At Three Ireland, Customer Care Executives have a key contact with our customers; they're the voice of our organisation. Join us, and BePhenomenal.

Each day is filled with customers, each with different needs and challenges. Working tirelessly to provide a stellar experience while resolving issues, as part of our Care team you'll need to be happy keeping several plates spinning and be adaptable and resilient in a fast-paced workplace. In a team of like-minded individuals, your charm and friendly demeanour will keep customers happy. Bring us your character, warmth and attention to detail, and you'll get to be unapologetically you in a team of friends.

Since we set foot in Ireland, we've done things differently.

Investing in infrastructure, we built a network that now connects 2.2 million customers nationwide, carrying more data than all of our competitors combined. We take the script and rip it up; we're a big-hearted energetic bunch, striving for a better-connected life. We encourage our employees to face their weaknesses, to really open themselves up to new challenges and projects in a super-charged and rich learning environment. We want you to become the best version of yourself.

Join us as a Customer Care Executive.

A natural with people, you'll provide front line support to customers by handling inbound and outbound calls, dealing with customer billing and service queries and ensuring customers are fully aware of all value product and service offerings. Friendly and professional, you'll take ownership of every enquiry to get the best outcome for the customer, driving service excellence. You'll need to be experienced, with strong sales skills, and able to quickly build rapport with your customers. A great communicator, you'll be part of a friendly and ambitious team and be ready to play your part in its success. Results-motivated with commercial awareness, you'll be skilled at managing your time and multi-tasking.

What else it involves:

  • Driving service perfection as a member of the Customer Care Centre.
  • You will actively offer additional products and services to customers and retain customers at risk of churn.
  • Deliver high levels of performance, customer service and the ultimate experience for our customer base.
  • Working with your Team and Team Leader to support an inspiring environment culture where the customer is at the heart of everything we do.
  • Taking ownership of customer issues and using initiative when problem solving.
  • Listening to and understanding customer needs and responding accordingly.
  • Providing the best possible experience to customers on every call.
  • Instilling a strong customer-focused mindset within the team to ensure adherence to SLAs and delivery of an extraordinary customer experience.
  • Dedicatedly handling any anticipated critical issues.
  • Providing a single point of contact for all enquiries.

The skills we're looking for:

  • Able to handle the demands of a queue-based environment.
  • Experience in a similar customer service environment.
  • Strong sales skills with an ability to gain customer dedication in areas such as re-contracting, fixed selling and up-selling of additional services.
  • A self-starter who has a demonstrated capability and maturity to take ownership of their own development.
  • Flourishes in a team setting and supports others to achieve goals.
  • Attention to detail and high work standards in support of accurate, precise delivery.
  • Excellent interpersonal and communication skills.
  • Excellent organisation and time management skills.
  • Results-based with a focus on customers and the delivery of sales and service KPIs.

Benefits of Working at Three:

  • Competitive salary, commission (sales through service incentive).
  • Annual bonus & equal employer pension contribution.
  • 25 days holidays plus 2.5 company days.
  • Annual leave buy or sell (buy or sell up to 5 days AL each year).
  • Healthcare insurance through our flexible benefits programme.
  • Life assurance, phone & laptop, subsidized canteen.
  • Access to learning & development tools.
  • Free parking.

There's a lot more to us than meets the eye. You may think you know us, but we're full of surprises. Intrigued? Join us and BePhenomenal. Apply now at: https://www.three.ie/careers.

At Three, we are committed to diversity and inclusion. As Ireland's largest mobile telecommunications provider, we provide a better-connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not 'tick every box' in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply

If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email aoife.omeara@three.ie. Apply now at Three; a Phenomenal career awaits

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