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Service Desk Engineer Level 2
4 weeks ago
Realtime are looking for an IT Service Desk Support Engineer to manage & log incidents and requests, resolve technical issues, and escalate to a higher level when unable to resolve them. This role is based in Dublin City Centre.
What you get:
- Market-leading Salary
- Health
- Career progression
Skills & Responsibilities:
- Experience in Helpdesk/Support Engineer role
- Microsoft Certifications
- Active Directory Administration, Office Administration
- Autotask, ITGlue
- Excellent Desktop skills
- Manage Incidents and service requests within SLA.
- Log Incidents and requests in the PSA Tool
- Resolve technical problems with software applications or network systems.