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Service Desk Engineer Level 2

4 weeks ago


Dublin, Ireland TN Ireland Full time

Realtime are looking for an IT Service Desk Support Engineer to manage & log incidents and requests, resolve technical issues, and escalate to a higher level when unable to resolve them. This role is based in Dublin City Centre.


What you get:
  • Market-leading Salary
  • Health
  • Career progression

Skills & Responsibilities:
  • Experience in Helpdesk/Support Engineer role
  • Microsoft Certifications
  • Active Directory Administration, Office Administration
  • Autotask, ITGlue
  • Excellent Desktop skills
  • Manage Incidents and service requests within SLA.
  • Log Incidents and requests in the PSA Tool
  • Resolve technical problems with software applications or network systems.
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