Customer Success Specialist

4 days ago


Dublin, Dublin City, Ireland SupportNinja Full time

Equipment Provision: Bring-Your-Own-Device (BYOD)

Schedule: 1PM - 10PM IST (Irish Time)

What does a day in the life as a Customer Success Specialist look like?

  • Take over customer accounts after the onboarding process is complete.
  • Manage a portfolio of customer accounts (exact number TBD).
  • Provide ongoing support and guidance to customers.
  • Ensure customer satisfaction and retention.
  • Identify opportunities for upselling and cross-selling. But no sales element.

What are the required qualifications of a Customer Success Specialist?

  • Proficient English skills (essential).
  • Knowledge of the AI chat product and its features.
  • Ability to troubleshoot customer issues.
  • Excellent communication and problem-solving skills.

Tools/Technology:

  • Go High Level (GHL)
  • Aircall
  • Slack

Ninja Perks and Benefits

  • Competitive compensation
  • Paid time off
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready?

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service and Sales

Industries

Outsourcing and Offshoring Consulting, IT Services and IT Consulting, and Business Consulting and Services

#J-18808-Ljbffr

  • Dublin, Dublin City, Ireland Abrivia Full time

    Job Title: Customer Success Specialist (German-Speaking) Location: Dublin City Centre (Hybrid) Operational Hours: 8:00 AM - 4:30 PM (Monday to Friday) Contract Type: Permanent Salary: €35,000 per annum + benefits. Relocation: Provided if outside of Ireland. About the Role We are looking for a German Customer Success Specialist to join our growing Customer...


  • Dublin, Dublin City, Ireland Abrivia Full time

    Job Title: Customer Success Specialist (German-Speaking) Location: Dublin City Centre (Hybrid) Operational Hours: 8:00 AM - 4:30 PM (Monday to Friday) Contract Type: Permanent Salary: €35,000 per annum + benefits.Relocation: Provided if outside of Ireland.About the Role We are looking for a German Customer Success Specialist to join our growing Customer...


  • Dublin, Dublin City, Ireland Abrivia Recruitment Specialists Full time

    Customer Success Specialist (German-Speaking)Location: Dublin City Centre (Hybrid)Operational Hours: 8:00 AM - 4:30 PM (Monday to Friday)Contract Type: PermanentSalary: €35,000 per annum + benefits.About the RoleWe are looking for a German Customer Success Specialist to join our growing Customer Success team. In this key role, you will ensure our customers...


  • Dublin, Dublin City, Ireland careers.salesforce - Jobboard Full time

    We are seeking a skilled Customer Success and Growth Specialist to join our team. As a Customer Success and Growth Specialist, you will be responsible for strengthening client relationships through regular engagement and face-to-face meetings. You will also prioritize and lead industry events and user groups to generate market interest.Your responsibilities...


  • Dublin, Dublin City, Ireland TN Ireland Full time

    About the Role">We are seeking a Customer Success Specialist to join our team in TN Ireland. This role will be responsible for driving retention, increasing adoption, and delivering expansion for our customers.">Key Responsibilities">">Drive Retention: Mitigate churn for our self-serve subscription customers by proactively engaging with them to address any...


  • Dublin, Dublin City, Ireland Wrike Full time

    Job Description:We are seeking a highly skilled Customer Success Scaling Specialist to join our team and play a critical role in helping Wrike customers maximize the value they gain from our platform.This role will be responsible for driving product adoption, increasing customer satisfaction, and identifying opportunities for growth across a diverse customer...


  • Dublin, Dublin City, Ireland Servicenow Full time

    About UsWe're a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.Job DescriptionThis role is part of ServiceNow's Global...


  • Dublin, Dublin City, Ireland Notion Full time

    At Notion, we're dedicated to making software toolmaking ubiquitous. As a Billing Support Specialist, you'll be at the forefront of this mission, supporting our customers by addressing billing and payment escalations, conducting due diligence on inquiries, and triaging complex issues to our engineering and accounting partners.This role offers the opportunity...


  • Dublin, Dublin City, Ireland Salesforce Full time

    About the Job:We are seeking a talented Customer Success Specialist - Sales Cloud to join our Customer Success team. As a customer success specialist, you will be responsible for partnering with our most strategic and high-priority customers, assessing their Salesforce implementations and delivering expert recommendations on technical architecture, solution...


  • Dublin, Dublin City, Ireland Abrivia Full time

    At Abrivia, we are seeking a highly skilled German Customer Success Specialist to join our dynamic team. As a key member of our customer success team, you will be responsible for ensuring our customers have an exceptional experience as they begin using our product.About the RoleYou will work directly with new clients to guide them through the onboarding...


  • Dublin, Dublin City, Ireland Escalent Full time

    Current job opportunities are posted here as they become available.Subscribe to our RSS feeds to receive instant updates as new positions become available.As one of our unique capabilities, we're hiring a Customer Success Specialist for our growing team in Dublin.Escalent provides software implementation and customer success support to one of the leading...


  • Dublin, Dublin City, Ireland Escalent Full time

    As one of our unique capabilities, we're hiring a Customer Success Specialist for our growing team in Dublin.Escalent provides software implementation and customer success support to one of the leading work management software companies. As part of our expanding team, we are looking for a passionate, tech-savvy, and customer-oriented professional who can...


  • Dublin, Dublin City, Ireland ActiveCampaign Full time

    About the JobWe are seeking a highly motivated and results-driven Sales Growth Specialist to join our team at ActiveCampaign. As a Sales Growth Specialist, you will be responsible for driving business growth through proactive outreach and strategic partnerships.You will work closely with the sales team to understand customer needs, craft personalized...


  • Dublin, Dublin City, Ireland Google Full time

    About the Job:As a Customer Success Specialist, you'll play a vital role in ensuring the success of our customers in the apps division. You'll be responsible for building strong relationships with our clients, understanding their business needs, and providing tailored solutions to drive growth and revenue.With your excellent communication skills and...


  • Dublin, Dublin City, Ireland Quest Software Canada Inc Full time

    About the Role:This is a unique opportunity to work as part of Quest's Customer Success Organization, helping drive customer retention and value realization. As a Customer Success Manager, you will be responsible for a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, looking for expansion...


  • Dublin, Dublin City, Ireland Google Full time

    Role Overview:The Retail Customer Success Specialist will work closely with top retailers and their agencies to develop digital solutions that drive business growth. This role requires a strong understanding of online media, as well as exceptional communication skills and analytical abilities.You'll work collaboratively with clients to set vision and...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    **About the Role:**Cpl Healthcare is seeking a motivated and proactive Customer Success Specialist to join our team.The ideal candidate will be a goal-driven client advocate, responsible for maintaining relationships with customers, monitoring their activity, and aiding them through onboarding and training sessions.Key Responsibilities:Maintain strong...


  • Dublin, Dublin City, Ireland TN Ireland Full time

    As a Sales and Customer Success Technical Specialist in TN Ireland, you will be responsible for designing, managing, and improving our sales and customer success tools and processes (Salesforce). You will work closely with business partners to identify and refine project proposals, develop project scope, estimates, and detailed work plans.Your primary goal...


  • Dublin, Dublin City, Ireland Salesforce, Inc. Full time

    Empowering Customer Success with SalesforceWe are seeking an experienced professional to join our team as an Onboarding Specialist, Core Clouds. This role offers a unique opportunity to work closely with customers and drive business growth through effective onboarding strategies.About the Role:Deliver exceptional customer experiences and set the stage for...


  • Dublin, Dublin City, Ireland Hubspot Full time

    About Our CompanyWe're a customer relationship management (CRM) platform provider helping businesses grow better.Job ResponsibilitiesThe HubSpot Customer Success Strategy and Operations team is seeking a skilled Strategy and Operations Specialist - Customer Success to join our team. Your main responsibility will be to generate insights and forecasts for...