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Assistant Front Office Manager

1 month ago

Maynooth, Co Kildare, Ireland Killashee Hotel & Spa Full time

At Killashee we believe in bringing together the most talented hospitality professionals to work together and provide wonderful guest experiences. We hire self-motivated people, train them to do their job superbly and create a working environment where they can flourish and develop their careers.

We now have a fantastic new opportunity for an Assistant Front Office Manager to join our team and contribute to the future success of Killashee Hotel.

Key Requirements:

  • Previous experience as Assistant Front Office Manager or Reception Supervisor is essential
  • Working knowledge of Front Office Systems – Opera experience desirable.
  • Passionate about hospitality and providing excellent service
  • Be courteous and focused on providing a consistently high standard of service.
  • Must be a team player with the ability to multi-task.
  • Must be standards driven and detail orientated, with the desire to progress within the hospitality industry.
  • Excellent written and spoken levels of English.

Main Duties:

  • Responsibility for the efficient running of the front office activities ensuring highest standard of customer service
  • Assisting in training and development of existing and new members of the team
  • Assisting in training of SOP's and Standards.
  • Ensuring arrival & departure procedures are followed to ensure a positive guest experience.
  • Upselling rooms and cross selling throughout departments
  • Attend meetings such as Daily Briefings and weekly Head of Department meeting.
  • Overseeing the allocation of rooms and liaising with Accommodation department to ensure timely availability.

Why work with us:

  • We provide excellent learning and development opportunities
  • All our team members receive free leisure centre membership
  • Discounted rates for FBD Hotels and Resorts
  • Employee Assistance Programme and Wellness initiatives
  • Affinity discount with FBD insurance for home, car and travel
  • Free parking on site
  • Meals provided on duty
  • Employee referral incentive scheme
  • Social team events
  • Flexible working hours
  • Excellent working environment focused on team appreciation
  • Team Recognition programme

At Killashee we thrive to succeed in all areas of the hotel by incorporating our company values, as a team we think about the guest in everything we do, we treat each other with respect, we work cohesively as one team, we are creative and think outside the box and finally we have a can do approach and take accountability.

Skills:
Communications Organizational Excellent Service

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