Front Office Manager

3 weeks ago

Dublin, Dublin City, Ireland Moxy Dublin City Full time

MAIN PURPOSE OF THE JOB:

To ensure a smooth, prompt and effective service to all guests. All guests are to be attended to according to their individual needs and the service will be conducted in line with all standards. Ensures maximum compliance with the Company's guest service standards, to maintain and enhance Rooms Division profitability. Directs and controls the activities of the Front Desk, Concierge, Guest Services and Front door teams. Acts as the manager on duty in the hotel when senior managers are not available. Will manage shifts at the Front Desk and oversee all scheduling for the front office division.

MAIN DUTIES AND RESPONSIBILITIES:

  • The Front Office Manager will ensure that he/she conducts him/herself in line with the hotel vision that through our people we will be the Hotel of Choice by providing passionate hospitality and innovative service where we consistently anticipate and exceed the needs of our most discerning guests.
  • Establish a loyal and well-maintained regular guest base that is well looked after and treated towards their individual needs.
  • Use innovative approaches to services and amenities based on guest profiling to exceed expectations and maintain a competitive edge in the market.
  • Monitor the latest trends in the industry and implement new ideas that support the culture and goals of the hotel.
  • Ensure that all the facilities as well as operational equipment are well maintained and regularly inspected.
  • Develop the strategic goals and revenue targets for the department and create the yearly budget and plan to deliver on these.
  • Support all programmes that increase revenue and sales opportunities ensuring that all employees are trained and committed to the same goal.
  • Handle any guest comments and ensure appropriate follow up takes place and is communicated to the relevant departments.
  • Plan, take corrective action and follow up on guest feedback received both through internal and external sources.
  • Ensure that, in particular, all first-time guests receive a personalized and warm welcome, hassle-free check-in and check-out experience, and memorable stay including farewell at the hotel.
  • Coordinate with all relevant departments that guest requests are acted upon promptly.
  • Inspect guest rooms on a rotating basis.
  • Will be responsible for all financial duties of the front office team, including shift balancing, cash variances, float checks, and open folios.
  • Brief Director of Rooms/Hotel Manager/General Manager on all arriving/departing VIP guests.
  • Ensure all related aspects of any promotional or loyalty programme are communicated well to all guests as part of the enrolling process and ongoing promotions of services within the programme.
  • Give the employees and managers the flexibility and empower them to flex their approach to procedural policies to better serve the guest, as long as those policies are not based on legal, compliance, or financial commitments.
  • Supervise, guide, train and manage the performance of all departmental heads within Front Office, and ensure they always meet standards required.
  • Select, lead, and develop a successful and inspiring team of high potential employees and manage their performance and progress, including progressive discipline and conducting annual reviews.
  • Follow up with constructive feedback and coaching where applicable.
  • Responsible for the overnight team in relation to enforcing standards, ensuring continuous training specifically with regards to Health & Safety and cover any shifts necessary.
  • Ensure that a clear communication structure is set within the Front office and conduct regular on and off the job training sessions as well as team meetings to maintain good communication within and across other departments.
  • Conduct personnel related functions such as interviewing, appraising, counseling, and succession planning to ensure appropriate staffing and productivity.
  • Develop the personnel structure for the department in conjunction with the HR department including salary guidance.

Skills:
Guest Assistance
Management
Communication

#J-18808-Ljbffr

  • HR Officer

    2 weeks ago

    Dublin, Dublin City, Ireland Front Line Defenders Full time

    HR Officer Front Line Defenders is seeking a talented and enthusiastic HR Officer. Front Line Defenders is seeking a talented and enthusiastic HR Officer to provide operational support in delivering a high-quality HR Service to all FLD staff, managers and fellows across the whole employee life cycle experience, collaborating both locally and...

  • Senior Manager of Sales Strategy

    3 weeks ago

    Dublin, Dublin City, Ireland Front Full time

    Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front's flexible workflows, AI features, and customer intelligence provide the...

  • Front Office Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Moriarty Group Full time

    Front Office Manager  Opportunity at the 4*Bracken Court Hotel, Balbriggan, Co. Dublin. The Bracken Court Hotel is part of the Moriarty Group, which is an Irish owned company, involved in both the retail grocery and hotel industries. The company owns three large Super Valu, Stores in Balbriggan, Skerries and Palmerstown and two 4* hotels, the Courtyard...

  • Front Office Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Mamica Ltd. - The Firm Full time

    We have an excellent opportunity with this luxury boutique property for a talented hotel manager with good all-round abilities and a strong background in Front Office/Reservations/Revenue. This is a hands-on role responsible for the delivery of a flawless experience to all guests from booking to departure.Key responsibilities:Ensure the smooth daily...

  • Outbound Sales Development Representative

    7 days ago

    Dublin, Dublin City, Ireland Front Full time

    Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front's flexible workflows, AI features, and customer intelligence provide the...

  • Inbound Sales Development Representative

    7 days ago

    Dublin, Dublin City, Ireland Front Full time

    Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front's flexible workflows, AI features, and customer intelligence provide the...

  • Assistant Front Office Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Clayton Hotel Cardiff Lane Full time

    Assistant Front Office Manager Clayton Hotel Cardiff Lane We have a fantastic new vacancy for Assistant Front Office Manager in the excellent 4* Clayton Hotel Cardiff Lane located near the Bord Gais Theatre by the Docklands.Free gym membership, meals on duty and other great benefits.Objective of the Role Reporting to the Front Office Manager, the Assistant...

  • Assistant Front Office Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Clayton Hotel Charlemont Full time

    Assistant Front Office Manager – Clayton Hotel CharlemontWe have a fantastic new vacancy for Assistant Front Office Manager in the excellent Clayton Hotel CharlemontClosing date for applications - 11.02.25Objective of the RoleReporting to the Front Office Manager, the Assistant Front Office Manager will assist in ensuring the smooth and efficient running...

  • Assistant Front Office Manager

    2 weeks ago

    Dublin, Dublin City, Ireland Anantara Full time

    Job Description You will assist the Front Office Manager in all matters relating to the day-to-day Front Office operation. You will support efforts to maintain the highest level of quality in both products and services including the design of training plans, and running of training sessions for all Front Office team members. You will help to ensure that...

  • Assistant Front Office Manager

    7 days ago

    Dublin, Dublin City, Ireland The Address Collective Full time

    The Address Collective is looking for an Assistant Front Office Manager to support the Front Office Manager in overseeing the daily operations of the front desk and ensuring a high level of guest satisfaction. This role involves managing staff, handling guest inquiries, effective performance of front of house duties, coordinating with other departments, and...

  • Front Office Manager, Claremorris

    3 weeks ago

    Dublin, Dublin City, Ireland TN Ireland Full time

    Join our fabulous team at McWilliam Park Hotel as a Front Office Manager.This represents an ideal opportunity for an innovative, passionate, and standards-driven Front Office Manager.Under the direction of the General Manager, manage and co-ordinate Front Office operations to provide efficient, prompt, courteous, trouble-free, and proactive service to...

  • Assistant Front Office Manager

    6 days ago

    Dublin, Dublin City, Ireland Leonardo Hotel Dublin Christchurch Full time

    Be Yourself– Be a Champion for Your Team – Be Leonardo  As an Assistant Front Office Manager you'll be the backbone of the team as you'll be working with the Front Office Manager to inspire and motivate your colleagues, ensuring that all guests have memorable experiences with us. Take a deep breath because you'll be stepping into a busy role You'll be...

  • Front Office Supervisor

    3 weeks ago

    Dublin, Dublin City, Ireland the gibson hotel Full time

    Front Office Supervisor – The Gibson HotelWe have a fantastic new vacancy for Front Office Supervisor in the excellent Gibson Hotel.Objective of the RoleReporting to the Front Office Manager, the Front Office Supervisor will assist in ensuring the smooth and efficient running of the Front Office Department ensuring guest's requests are met at all times and...

  • Front Office Manager

    3 weeks ago

    Dublin, Dublin City, Ireland RedChair Recruitment Full time

    Red Chair Recruitment are presently searching for a Front Office Manager for our client, a 4* hotel based in Balbriggan, Co. Dublin.The successful candidate will be tasked with the day to day running of reception and its staff, staff training and development, reviewing SOPs from the department, managing group reservations and liaising with other departments...

  • Front Office Manager

    3 weeks ago

    Dublin, Dublin City, Ireland RedChair Recruitment Full time

    Red Chair Recruitment are presently searching for a Front Office Manager for our client, a 4* hotel based in Balbriggan, Co. Dublin.The successful candidate will be tasked with the day to day running of reception and its staff, staff training and development, reviewing SOPs from the department, managing group reservations and liaising with other departments...

  • Front Office Assistant

    21 hours ago

    Dublin, Dublin City, Ireland Law Society Full time

    We are seeking a highly skilled Front Office Assistant to provide exceptional support to our lawyers and staff.In this role, you will be responsible for:Receiving and directing visitors, phone calls, and emails.Scheduling appointments and managing calendars.Preparing and editing documents, reports, and presentations.Coordinating travel arrangements and...

  • Front Office Supervisor

    2 days ago

    Dublin, Dublin City, Ireland PREM Group Full time

    Job DescriptionThe PropertyPREMIER SUITES PLUS Dublin Leeson Street is located in the centre of Georgian Dublin, around the corner from St Stephens Green and a short stroll from Grafton Street. PREMIER SUITES PLUS Dublin Leeson Street is a luxury hotel alternative, offering lavish suites or refined penthouse apartments. The property consists of one- &...

  • Front Office Supervisor

    7 days ago

    Dublin, Dublin City, Ireland Anantara The Marker Dublin Hotel Full time

    Join to apply for the Front Office Supervisor role at Anantara The Marker Dublin Hotel.This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel Front Office Department as Front Office Supervisor. Anantara The Marker Dublin Hotel is a Leading Hotel of the World and it is imperative that the candidate must have the ability to...

  • Front Office Supervisor

    6 days ago

    Dublin, Dublin City, Ireland PREM Group Full time

    Job DescriptionThe PropertyPREMIER SUITES PLUS Dublin Leeson Street is located in the centre of Georgian Dublin, around the corner from St Stephens Green and a short stroll from Grafton Street. PREMIER SUITES PLUS Dublin Leeson Street is a luxury hotel alternative, offering lavish suites or refined penthouse apartments. The property consists of one- &...

  • Front Office Manager

    3 weeks ago

    Dublin, Dublin City, Ireland The Davenport Full time

    About Us:O'Callaghan Collection is a thoughtfully curated and design-led collection of 5 Irish family-owned and managed luxury boutique hotels located in the heart of Dublin and Gibraltar city centres.Each boutique hotel has its own unique identity that reflects its location and offered guest experience. Our properties are continually being developed in...