Front Office Manager

3 weeks ago

Dublin, Dublin City, Ireland The Davenport Full time

About Us:

O'Callaghan Collection is a thoughtfully curated and design-led collection of 5 Irish family-owned and managed luxury boutique hotels located in the heart of Dublin and Gibraltar city centres.

Each boutique hotel has its own unique identity that reflects its location and offered guest experience. Our properties are continually being developed in order to exceed evolving customer expectations.

Our philosophy centres around tailored guest and client solutions. We prioritise personalised service and experience over a one-size-fits-all approach.

We recognise that excellent customer outcomes are directly tied to the satisfaction and engagement of our employees. Therefore, our approach to attracting and retaining talent is centred around creating a workplace culture that values and supports our staff.

We seek talented people, visionaries who want to make their mark by helping to create something truly spectacular, who want to know that their opinions count, and their contributions are valued.

We strive to provide our employees with a challenging and rewarding work environment that encourages personal and professional growth. We offer comprehensive training and development programs to help our team members achieve their career goals and stay up to date with industry trends.

In addition to investing in our employees' career development, we also prioritise their well-being and work-life balance.

We offer competitive compensation packages, flexible scheduling, and a range of employee benefits and perks.

Our goal is to attract and retain top talent in the industry who share our commitment to excellence and passion for providing exceptional service to our guests.

If this sounds like you, we'd love to connect.

We are Caring | Proud | Accountable | Determined.

Benefits:

  • Free use of our fully equipped gym
  • Your Birthday as an extra paid day off
  • Enhanced holidays with service
  • Rewards programme
  • Refer a friend - €500 reward
  • Discounted room stays - friends and family
  • Discounted F & B when you are a guest in any of our hotels
  • The opportunity to progress - 4 Hotels in Dublin city and a Hotel in Gibraltar
  • Tax saver for travel tickets
  • Bike to work scheme and a safe place to leave your bike.

Role information:

  • Staff Supervision: Oversee the front desk team, providing guidance and support in daily operations, including check-in/check-out procedures, guest interactions, and resolving issues.
  • Guest Satisfaction: Ensure exceptional guest experiences by maintaining high service standards, handling complaints or special requests effectively, and monitoring feedback to continuously improve services.
  • Administrative Tasks: Manage reservations, monitor room inventory, and coordinate with other departments to ensure seamless guest services. Maintain accurate records and handle financial transactions efficiently.
  • Training and Development: Conduct training sessions to enhance the skills of front desk staff, ensuring they are equipped to handle various situations and deliver excellent customer service consistently.
  • Budget and Performance: Monitor financial aspects such as revenue, expenses, and budgets related to the front desk operations. Implement strategies to optimize revenue and control costs while maintaining quality service.
  • Compliance and Procedures: Ensure adherence to hotel policies, safety regulations, and industry standards. Regularly review and update standard operating procedures to maintain efficiency and compliance with changing regulations.

Requirements:

  • Have a minimum of 2 years experience at a similar property at the manager level in a busy hotel environment.
  • An outgoing personality and a passion for service
  • Provide superb guest service and have excellent people skills
  • Excellent attention to detail in delivering customer care standards
  • Have good knowledge of both written and spoken English
  • Be able to multi-task and be willing to help in all areas of the hotel.
  • Excellent communication skills.
  • Be able to work as part of a team and on own initiative.
  • Be available and flexible for early starts and late finishes, weekends and bank holidays.
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