Reservation & Events Coordinator

3 days ago

Dublin, Dublin City, Ireland TN Ireland Full time

Job Title: Reservation & Events Coordinator

Client:

Trump Organization

Location:

Doughmore, Ireland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

0a1f8ffd088b

Job Views:

3

Posted:

18.03.2025

Expiry Date:

02.05.2025

Job Description:

Job Description - Wedding Coordinator

Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meetings, incentives and special events.

Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Ireland's best Hotel Restaurants, the Ocean View Restaurant. And Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher.

Certified as a GREAT PLACE TO WORK, Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world-class 5 Star Hotel workplace, with the beauty and balance of west Clare living.

Responsible To: Director of Sales & Marketing / Sales & Marketing Manager

Main Purpose of Job: The wedding coordinator will manage the entire sales process, from enquiry to booking and delivery of the event. They will be the main point of contact for couples and must have excellent communication skills, both in person and via phone and email. The Wedding Coordinator must have exceptional attention to detail and be able to prepare operations sheets for each wedding or event, detailing the couple's requests and communicating this effectively to all relevant departments.

Liaises with: All departments

MAIN DUTIES
  • Handle all incoming enquiries pertaining to the Wedding segment with an efficient, professional and friendly client-oriented approach.
  • Ensure final details for weddings and events are accurate and communicated effectively to all departments. (Attention to detail and brand standard is imperative).
  • Issue Contracts for confirmed wedding bookings and ensure the deposit schedule is executed.
  • Ensure function sheets are accurate and distributed efficiently to all relevant departments in the resort.
  • Liaise closely with the operations team.
  • Assist in preparing bills correctly. Ensure correct billing procedures are followed and communicated directly with the Accounts Department.
  • Ensure the accuracy of diary management by maintaining an efficient option date system & following up on daily activities. Work with the Sales Team to maximise weddings on specific wedding months as highlighted.
  • Maintain up-to-date and efficient files on all enquiries held on the books and an effective option date system.
  • Keep detailed information on all the reasons for lost business whether regretted, tentative or definite and the action taken.
  • Ensure all leads are logged.
  • Organise and attend all relevant Wedding Fairs and action follow-up accordingly.
  • Conduct private show rounds of the Resort to prospective couples.
  • Negotiate with clients through the use of creative presentations and event proposals, to achieve both maximum revenue/profit potential and fulfilment of contractual responsibilities while satisfying client needs.
  • Provide support to additional departments as necessary including working closely with our operations team who are responsible for the on-the-ground delivery of each event.
QUALIFYING CRITERIA
  • A minimum of 2 years' experience in an events/wedding role (preferred).
  • A competent professional salesperson and an excellent communicator.
  • Exceptional attention to detail.
  • A positive, professional, and friendly approach.
  • Focused on providing exceptional customer service.
  • Ability to work on own initiative, multitask and work under pressure.
  • Must be flexible and accept a demanding work schedule in a busy environment.
  • Competent in Microsoft Word, Outlook, and Excel.
  • Ability to learn and utilize various computer software programs.
BENEFITS
  • Regularly stocked canteen for meals, snacks and beverages while on duty.
  • Staff discounts in our Hotel, Spa & Golf course.
  • Discounted staff and friends and family rates available in other group properties in the United States, and the United Kingdom.
  • Free Car parking.
  • Regular staff appreciation initiatives.
  • Opportunities to develop and grow through assisted educational opportunities.
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