Customer Service Analyst

7 days ago

Dublin, Dublin City, Ireland 02623 Citibank Europe plc Full time

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in communications and customer service.

Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.

Team / Role Overview

CitiService main objective is to be the Best-in-Class Service provider by driving a Digital First agenda, delivering a consistent experience and leveraging our global network. CitiService is

an integrated customer support line for after-sales service dedicated to delivering accurate, timely and professional response in every client interaction.

The Client Service Officer (CSO) is an intermediate-level position and responsible for providing clients with excellent support and experience in coordination with the Client Service team.

The overall objective of this role is to deliver Best-in-Class experience to our clients addressing issues and providing ongoing client service support. The successful candidate for this high impact role requires strong problem solving, proactive and client management skills, as well as an exceptional understanding of the commercial and corporate banking environment.

What you will do

Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards Develop and maintain client portfolio through regular calls and face to face interaction, as needed Train & guide clients on online banking platform and digital tools Inform clients about problems (system failures, market issues) and provide regular resolution updates. Escalate customer feedback, processing delays and errors appropriately Advise on and advocate the implementation of process improvement and reengineering to improve client experience Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary Complete tasks such as reviews, audit preparation, reporting and maintain control environment. Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives Partner with key stakeholders to deliver the best experience for our client

What we'll need from you

Bilingual/Multilingual – Fluent in English as well one or more of the following languages - Spanish, German, Italian & French Relevant experience - Client Service preferred. Knowledge of Commercial Bank or Corporate Bank business Self-starter, motivated, eager to learn and operates with a sense of urgency as well as ownership. Proven self-reliance, accountability and ability to manage risk. Demonstrated client management and organizational skills to prioritize multiple tasks Ability to manage multiple competing priorities, and take ownership of various parts of a project or initiative Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders Proven investigative and analytical skills with strong delivery of results Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results

What we can offer you

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.  

#LI-MM2

------------------------------------------------------

Job Family Group:

Customer Service

------------------------------------------------------

Job Family:

Institutional Customer Service

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

  • Customer Support Analyst

    2 weeks ago

    Dublin, Dublin City, Ireland Oliver James Full time

    Oliver James have partnered with a Leading Enterprise Client as they embark on massive growth phase for 2025 and are looking to add a Customer Support Analyst to their Technology Division. This role is best suited to an individual with a strong "can-do" attitude who loves working with people. The ideal candidate will have B2B, Financial Services experience &...

  • Service Delivery Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland IRC Full time

    Reporting into a Lead Business Applications Change Specialist, your role will focus on Software Applications service delivery, service management, working with a core external Business Applications Software Vendor, co-ordinating between the business and vendor development & test teams, ensuring that all change requests and enhancements to the organisation's...

  • Loans/Payments Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland Corporation Service Company Full time

    Loans/Payments Analyst (Loan Agency Services)Dublin 2, Dublin, IrelandJob DescriptionAnalystDepartment: Global Capital Markets, Loan Agency TeamLocation: DublinVacancy Type: PermanentThe PositionThe Analyst reports to the Agency Services Manager, Global Capital Markets. This is a dynamic team of professionals engaged in the delivery of cash management and...

  • Loans/Payments Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland Corporation Service Company Full time

    Loans/Payments Analyst (Loan Agency Services)Dublin 2, Dublin, IrelandJob DescriptionAnalystDepartment: Global Capital Markets, Loan Agency TeamLocation: DublinVacancy Type: PermanentThe PositionThe Analyst reports to the Agency Services Manager, Global Capital Markets. This is a dynamic team of professionals engaged in the delivery of cash management and...

  • Customer Experience Analyst

    6 hours ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    We're looking for a talented Customer Experience Analyst to join our team at Cpl Healthcare. In this role, you'll be responsible for analyzing customer feedback and developing strategies to improve user experience.About the RoleThis is an exciting opportunity for someone with a passion for data analysis and customer service. You'll work closely with our team...

  • Customer Support Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland Cpl Full time

    Customer Support Analyst / Export Analyst Salary : Negotiable, based on experience Contract : Fixed term with Cpl – initially 12 months, with strong possibility for extension Working hours : Monday to Friday, regular office hours Location : Liffey Valley, Dublin 22, Dublin West (3 days per week from the office) Languages : English Start...

  • Service Desk Analyst

    8 hours ago

    Dublin, Dublin City, Ireland Sysco Ireland Full time

    As the leading foodservice provider across the island of Ireland, Sysco's success is driven by a team of passionate and dedicated individuals who go above and beyond to deliver every day.We don't just deliver food and drink to our customers. We deliver new thinking, technology and talent to our industry. We deliver opportunities - to ourselves and to our...

  • Customer Experience Analyst

    9 hours ago

    Dublin, Dublin City, Ireland Eolas Recruitment Full time

    Join Eolas Recruitment's Digital Transformation team as a Business Analyst.Key ResponsibilitiesDeliver effective customer communication campaigns to support both regulatory and Go-To-Market initiatives.The ideal candidate will have a strong understanding of risk and compliance standards and be able to ensure they are met while delivering best-in-class...

  • Financial Services Analyst

    14 hours ago

    Dublin, Dublin City, Ireland Brightwater Full time

    Brightwater is seeking a skilled Financial Services Analyst to join our team on a 6-month daily rate contract basis. This position is located in Dublin and offers a strong daily rate and a supportive work environment.As a Financial Services Analyst, you will be responsible for identifying and addressing intricate business challenges within the Risk & Finance...

  • Service Analyst

    2 weeks ago

    Dublin, Dublin City, Ireland CPL Full time

    Job SummaryWalgreens Boots Alliance (Nasdaq: WBA) is an integrated healthcare, pharmacy and retail leader serving millions of customers and patients every day, with a 170-year heritage of caring for communities. WBA Digital and IT Solutions Ireland Ltd (WBA D&ITS) is designed to support innovation in healthcare technology with the agility to respond quickly...

  • Enterprise Service Desk Analyst

    8 hours ago

    Dublin, Dublin City, Ireland Ergo Full time

    Enterprise Service Desk Analyst (BBBH2988) Dublin City Centre, Republic of IrelandOverview of RoleErgo are currently seeking to recruit a Service Desk Analyst based in the city centre full-time. Assume full ownership and responsibility of all allocated support tickets, ensuring they are dealt with promptly and professionally and satisfactorily concluded. You...

  • Service Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Job SummaryWalgreens Boots Alliance (Nasdaq: WBA) is an integrated healthcare, pharmacy and retail leader serving millions of customers and patients every day, with a 170-year heritage of caring for communities. WBA Digital and IT Solutions Ireland Ltd (WBA D&ITS) is designed to support innovation in healthcare technology with the agility to respond quickly...

  • Senior Service Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Senior Service AnalystOur Client is an integrated healthcare, pharmacy and retail leader serving millions of customers and patients every day, with a 170-year heritage of caring for communities. It is designed to support innovation in healthcare technology with the agility to respond quickly to operational needs through a 24/7 'follow the sun' model. Our...

  • Crm Analyst

    16 hours ago

    Dublin, Dublin City, Ireland Elis Ireland Full time

    The company: Elis is an international textile, hygiene & facilities services business, operating in 30 countries across the globe, delivering a complete textile rental and laundry service.We offer everything from workwear to mats, mops, bed and bath linen, hygiene supplies and pest control services.With plants and distribution hubs across Ireland, Elis...

  • CRM Analyst

    7 days ago

    Dublin, Dublin City, Ireland Elis Ireland Full time

    The company:Elis is an international textile, hygiene & facilities services business, operating in 30 countries across the globe, delivering a complete textile rental and laundry service. We offer everything from workwear to mats, mops, bed and bath linen, hygiene supplies and pest control services.With plants and distribution hubs across Ireland, Elis...

  • Customer Insights Analyst

    7 days ago

    Dublin, Dublin City, Ireland Cartrawler Full time

    The Customer Insights team is core to the success of the Customer function within Cartrawler.Customer Insight's purpose is to drive objective decision making.Customer Insights Analysts primarily use SQL, Excel, and Tableau platforms.These are relatively easy to learn, so if you have mastered data insights on any platform (e.g., R, Python, Qlik/Looker, SAS,...

  • Senior Service Analyst

    1 week ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Senior Service AnalystOur Client is an integrated healthcare, pharmacy and retail leader serving millions of customers and patients every day, with a 170-year heritage of caring for communities. It is designed to support innovation in healthcare technology with the agility to respond quickly to operational needs through a 24/7 'follow the sun' model. Our...

  • Customer Insights Analyst

    7 days ago

    Dublin, Dublin City, Ireland CarTrawler Full time

    The Customer Insights team is core to the success of the Customer function within Cartrawler. Customer Insight's purpose is to drive objective decision making. Customer Insights Analysts primarily use SQL, Excel, and Tableau platforms. These are relatively easy to learn so if you have mastered data insights on any platform (e.g. R, Python, Qlik/Looker, SAS,...

  • IT Support Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland Citybbq Full time

    IT Support AnalystPosition SummaryThe IT Support Team strives to help City BBQ associates by providing swift and effective solutions to all IT needs. The IT Support Team provides primary and secondary technical support to City BBQ's restaurant and corporate associates. The IT Support Team takes pride in the quality of service we deliver, which is a direct...

  • Security Services Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland itContracting Full time

    Overview eir evo talent are currently seeking applicants for a Security Services Analyst.  This is a permanent  position located with our client in Dublin. Hybrid working options avaialble. Job Description: The role of the Security Services Analyst is to contribute to the processes and functions associated with the delivery of Security...