Customer Experience Analyst
4 days ago
We're looking for a talented Customer Experience Analyst to join our team at Cpl Healthcare. In this role, you'll be responsible for analyzing customer feedback and developing strategies to improve user experience.
About the RoleThis is an exciting opportunity for someone with a passion for data analysis and customer service. You'll work closely with our team to gather insights from customer feedback, identify areas for improvement, and develop strategies to enhance user experience.
Key Responsibilities- Analyze customer feedback to identify areas for improvement
- Develop strategies to enhance user experience
- Collaborate with team to implement changes and measure impact
- Monitor and report on customer satisfaction metrics
- Communicate findings and recommendations to stakeholders
- Fluent near-native level (C1-C2) of Estonian language in oral and written communication
- Advanced level of English (C1)
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Ability to work collaboratively with team members
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