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Customer Experience Associate

1 week ago

Dublin, Dublin City, Ireland Cpl Healthcare Full time

**Role Summary:**

We are seeking a highly skilled and dedicated individual to join our team as a Community Operations Analyst. This role will involve investigating and resolving reported issues, enforcing clients' Terms of Use, and gathering data to improve the overall user experience.

**Responsibilities:**

  • Investigate and resolve reported issues in a timely and effective manner.
  • Enforce clients' Terms of Use by monitoring reports of abuse on the site.
  • Gather and analyze relevant data to develop ways to improve the overall user experience.

**Requirements:**

  • Strong interpersonal skills, verbal, and written communication skills, with empathy.
  • High adaptability and positive approach to challenges.
  • Advanced level of English (C1).

**Why Apply:**

  • No previous experience required – full training is provided.
  • Meals on-site, private healthcare, and pension contribution.
  • Fixed working schedule with no rotations.