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Sales and Customer Experience Associate

1 week ago

Dublin, Dublin City, Ireland Hendricks County Government Full time
Job Overview

Hendricks County Government is seeking a dynamic individual to fill the role of Sales and Customer Experience Associate. As a key member of our team, you will be responsible for providing exceptional customer service, driving sales, and upholding visual merchandising standards in our retail environment.

About the Role

The Sales and Customer Experience Associate will play a crucial part in assisting the Store Manager in achieving revenue growth through a premium guest experience, employee relations, and operations aligned with our culture and retail operating principles.

This role requires a strong entrepreneurial spirit, excellent communication skills, and the ability to work effectively in a fast-paced environment. If you are a self-motivated leader with a passion for delivering exceptional customer experiences, we encourage you to apply.

Key Responsibilities
  • Assist the Store Manager in growing revenue by driving sales and business results through a premium guest experience, employee relations, and operations that are aligned with Hendricks County Government Culture and Retail Operating Principles.
  • Execute standard store product flow, restocking, overall back-of-house operations, supply needs, and daily store maintenance as directed by the Store Management.
  • Uphold visual merchandising directives within the store and maintain visual standards and brand image on a daily basis.
  • Oversee Cashwrap & POS procedures. Reconcile tills, process returns, exchanges, gift cards, and discounts accurately.
  • Open and Close the store following standard operating procedures for this process.
  • Engage with new customers and build immediate and lasting rapport. Personalize customer connections by providing the highest level of hospitality and customer service.
  • Independently problem-solve and resolve customer issues while maintaining a calm composure, even in high-stress situations. Collaborate with leadership teams to communicate customer feedback and demonstrate the ability to independently problem-solve and resolve customer concerns in an organized fashion.
  • Maintain the retail floor's cleanliness and presentability. Ensure store concepts and visual standards are upheld. Assist with back-of-house duties including receiving and placing product.
  • Demonstrate a positive, outgoing, high-energy, entrepreneurial, sales-focused attitude.
Requirements
  • A minimum of one year of experience in sales and merchandising (preferably retail goods) with closing and opening responsibilities.
  • Preferred proficiency/knowledge in action sports, climbing, camping activities, and a passion for the outdoors.
  • Computer skills to include operating POS sales (Shopify).
  • A BA or BS degree required.
  • Ability and willingness to work weekends, evenings, and holidays as needed.
  • A self-motivated leader with strong entrepreneurial skills.
  • Elevated communication skills and the ability to tailor style to suit the audience.
  • An innate guest-centric mindset.
  • Strong interpersonal and communications skills both verbal and written, a strong independent work ethic, excellent time management skills, organizational abilities.
Benefits

We offer a competitive compensation package (hourly with benefits) and discounts on the latest Roark Revival products. Hendricks County Government values a diverse, inclusive, and entrepreneurial workforce and culture, and we provide equal employment opportunity for all applicants and employees without regard to race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state, or local laws.