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Customer Experience Associate
2 weeks ago
At Cover-More Group, we're dedicated to helping people travel safely across the globe. As a Customer Care Executive, you'll play a vital role in delivering an exceptional service for our customers.
We're looking for someone with strong written and verbal communication skills, who can communicate effectively with anyone. Previous customer service or sales experience is preferred, but not essential.
As a key member of our team, you'll be responsible for handling enquiries by phone, email, messaging, and providing advice and assistance to customers regarding policy coverage and administration.
You'll also achieve set KPIs, complete mid-term adjustments on policies, and escalate complaints to management if unable to resolve.
So, what are we looking for? You'll have a passion for customer service and solving customer problems. Flexibility with shifts, including weekdays and occasional weekends/bank holidays as required.
