Service Desk Analyst

2 days ago

Dublin, Dublin City, Ireland Sysco Ireland Full time

As the leading foodservice provider across the island of Ireland, Sysco's success is driven by a team of passionate and dedicated individuals who go above and beyond to deliver every day.

We don't just deliver food and drink to our customers. We deliver new thinking, technology and talent to our industry. We deliver opportunities - to ourselves and to our colleagues ensuring that we can all thrive in work and beyond.

We are now looking for new talent to join us as we continue to grow, innovate and deliver.

Service Desk Analyst

We are excited to offer a fantastic opportunity for a Service Desk Analyst. Sysco Technology Ireland is a technology-focused team within Sysco International, dedicated to reimagining foodservice through innovation. By using customer and market intelligence, data-driven insights and agile technology development, we are able to rethink the entire foodservice ecosystem.

The Ireland Technology team is a group of 40+ specialists (engineers, architects, consultants, analysts, project managers and developers) and collaborates with the wider Global Sysco Technology team, which consists of over 1,600 technologists. We believe that our success is primarily due to the support and development of our people, as well as the modern technologies we use. Being a part of Sysco means we retain an international focus that offers our employees great opportunities to learn, develop and pursue the career they have always wanted.

The role requires a candidate who will be:

  • Self-motivated and results driven
  • Team Player
  • Analytical
If you are ready for a challenge, we want to hear from you. Apply today and discover what your career could look like with Sysco Ireland.

Key Accountabilities:
  • Process and create purchase orders as needed
  • Contact users to pick up their devices and issue the devices to the users
  • Assist with phone calls and ticket queue volumes during low staffing periods
  • Taking inventory and managing BT stock levels including maintenance and warranty of assets
  • Generate ticket reports on our Service Desk
  • Share and contribute to creating and updating our support knowledge base
  • Ensure users sign accountability and terms of use documentation
  • Assist with departmental/desk moves as needed
  • Track repair situations through to resolution and redeployment
  • Prepare hardware for shipment to OpCos when required
  • Create, update, and track service requests/incidents within the ticketing system
  • Ensure the new user and leaver workflows are on schedule
  • Assist with the delivery of projects as required, including adhering to Change Control Process
  • General understanding of PCs, tablets, mobile phones, peripherals, and various operating systems including Windows, Apple iOS, and Android
  • Assist in setting up new computer hardware and software for users
  • Review all BT monthly billing charges
Requirements:
  • This position requires excellent verbal and written communication, professional customer relationship skills and the ability to interact with stakeholders at all levels across the business
  • Keen interest in IT and open to learning new technology
  • Flexible and adaptable with a 'Can Do' attitude
  • Solid self-starter with the ability to work in a team environment
  • Outstanding organisation skills and ability to prioritise work
  • The ability to work in a busy environment
  • A proactive approach to problem-solving and issue resolution
Sysco Ireland Culture:
  • Customer Focus: We deeply understand our customers' needs, continuously looking at ways to deliver real value.
  • Building Relationships: We foster strong, effective relationships across teams, always working together. We embrace change and support each other through it.
  • Clear Communication: We communicate clearly and effectively, ensuring our message resonates.
  • A Passion for Food: We source and deliver food and drink that inspires excellence and creativity in kitchens for the most memorable dining experiences.
The accountabilities and requirements outlined in this job description are neither definitive nor restrictive and may change in detail from time-to-time to meet the changing needs of the business.

Sysco is an equal opportunity employer.
#J-18808-Ljbffr

  • Service Desk Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland Sabeo Full time

    Description Eligibility: Stamp4/Stamp 1G Dependent Visa/EU Citizen/British Citizen only, as we are not dealing with sponsorship roles. One of my Life Insurance client is urgently looking for a Service Desk Analyst for an onsite support role in Abbey St.Service Desk – 2 positions vacantContract role until the end of the year initially(Chances of extension...

  • Enterprise Service Desk Analyst

    2 days ago

    Dublin, Dublin City, Ireland Ergo Full time

    Enterprise Service Desk Analyst (BBBH2988) Dublin City Centre, Republic of IrelandOverview of RoleErgo are currently seeking to recruit a Service Desk Analyst based in the city centre full-time. Assume full ownership and responsibility of all allocated support tickets, ensuring they are dealt with promptly and professionally and satisfactorily concluded. You...

  • IT Service Desk Engineer

    4 days ago

    Dublin, Dublin City, Ireland Ergo - Information Technology Full time

    Job OverviewErgo - Information Technology is seeking a motivated and skilled Service Desk Analyst to join our team.Key Responsibilities:The successful candidate will be responsible for managing support tickets, ensuring they are dealt with efficiently and effectively. This includes installing, configuring, and troubleshooting IT-related software and...

  • Enterprise Service Desk Technician

    2 days ago

    Dublin, Dublin City, Ireland Ergo Full time

    We are committed to providing exceptional customer service, and we're looking for someone who is passionate about delivering outstanding results. As a Service Desk Analyst, you will be responsible for:Assuming full ownership and responsibility of all allocated support tickets, ensuring they are dealt with promptly and professionally and satisfactorily...

  • Enterprise Service Desk Analyst

    1 week ago

    Dublin, Dublin City, Ireland Ergo - Information Technology Full time

    Overview of RoleErgo are currently seeking to recruit a Service Desk Analyst based in the city centre full-time. Assume full ownership and responsibility of all allocated support tickets, ensuring they are dealt with promptly and professionally and satisfactorily concluded. You will have experience in Microsoft Operating Systems, MS Office 365, Microsoft...

  • Enterprise Service Desk Analyst

    1 week ago

    Dublin, Dublin City, Ireland Ergo - Information Technology Full time

    Overview of RoleErgo are currently seeking to recruit a Service Desk Analyst based in the city centre full-time. Assume full ownership and responsibility of all allocated support tickets, ensuring they are dealt with promptly and professionally and satisfactorily concluded. You will have experience in Microsoft Operating Systems, MS Office 365, Microsoft...

  • Senior Deal Desk Analyst

    3 days ago

    Dublin, Dublin City, Ireland Vanta Full time

    At Vanta, our mission is to secure the internet and protect consumer data.We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease.Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.As the...

  • Senior Service Desk Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland Health Innovation Labs Full time

    At Health Innovation Labs, we are a remote-first company revolutionizing healthcare through technology, delivering innovative solutions that transform how care is accessed, delivered, and managed. We thrive at the intersection of healthcare and technology, empowering providers, patients, and organizations to achieve better outcomes through smarter, more...

  • Service Desk Lead

    3 weeks ago

    Dublin, Dublin City, Ireland Eolas Recruitment Full time

    Our Dublin based client is looking for a Service Desk Lead to join their team on a permanent basis. This role requires an individual who can lead a team of IT support specialists, ensuring high-quality support and efficient resolution of user IT issues. The Service Desk Lead will be responsible for improving service delivery, enhancing user satisfaction, and...

  • Service Desk Consultant

    1 week ago

    Dublin, Dublin City, Ireland Codec Azure Full time

    Service Desk ConsultantDepartment: Service DeskEmployment Type: Full TimeLocation: DublinDescriptionThis is a Hybrid role with rota onsite requirement.We are seeking an experienced and customer-focused Service Desk Consultant who has experience dealing with customers over the phone, via email, and onsite. In this role, the Service Desk Consultant will work...

  • Service Desk Technician

    3 weeks ago

    Dublin, Dublin City, Ireland Top Drawer Talent Full time

    Role: Service Desk TechnicianSalary: €40,000 per annum plus an on-call allowance of €250 per weekLocation: North Dublin (on-site with remote on-call duties outside of business hours)Benefits: Healthcare, Pension, Death in Service, Product DiscountsDuration: Full-time, PermanentWorking Hours: Rotating shifts. Early shift: 07:30 - 15:30, Standard shift:...

  • Technical Help Desk Professional

    2 days ago

    Dublin, Dublin City, Ireland Ergo Full time

    We value diversity and inclusion in the workplace, and we welcome applicants from all backgrounds. As a Service Desk Analyst, you will be part of a diverse and inclusive team, working together to achieve our goals.You will be responsible for:Providing technical training to our clients' systems administrators and end users.Monitoring remote managed service...

  • Enterprise Service Desk Manager

    17 hours ago

    Dublin, Dublin City, Ireland VerTALENTS Full time

    About the JobWe are looking for a talented Enterprise Service Desk Manager to lead our global IT support services. As a key member of our team, you will be responsible for managing our IT support operations, ensuring that our employees receive exceptional service and support.You will oversee the day-to-day operations of our service desk, including managing...

  • Service Desk Agent

    20 hours ago

    Dublin, Dublin City, Ireland ICT Services Full time

    ICT Services is seeking a Service Desk Agent for a full-time, on-site role in Dublin (Dundrum).We deliver the world's finest IT solutions to our customers, some of the biggest names in the business all over Ireland.The Service Desk Agent will join our customer's ambitious team. This leading European company delivers top-tier cybersecurity, cloud, and digital...

  • Senior Service Desk Engineer

    2 weeks ago

    Dublin, Dublin City, Ireland UniJobs Full time

    Senior Service Desk Engineer - South Dublin Unijobs on behalf of our public sector client, are currently recruiting for the position of Senior Service Desk Engineer in South Dublin. Fully on-site role with no hybrid work options available. This post is for 12 months initially with options to extend. Working Hours: 8:00 AM to 6:00 PM, Monday to Friday....

  • Business Analyst, Deal Desk

    3 weeks ago

    Dublin, Dublin City, Ireland Via Licensing Corporation Full time

    Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you'll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment...

  • Business Analyst, Deal Desk

    4 weeks ago

    Dublin, Dublin City, Ireland Via Licensing Corporation Full time

    Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you'll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment...

  • Lead Technical Help/Service Desk

    1 week ago

    Dublin, Dublin City, Ireland SOLAS IT RECRUITMENT Full time

    Lead – Technical Help/Service DeskMy client is a leader in innovation, moving towards a modern Microsoft-based environment for their Digital Workplace and content management. They're seeking a Lead for their Technical Help Desk/Service Desk to manage a team providing 24/7 support to their 800-person law firm.Position OverviewThe successful candidate will...

  • Financial Services Analyst

    17 hours ago

    Dublin, Dublin City, Ireland Citigroup Inc. Full time

    At Citigroup Inc., we are committed to serving as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.The Securities & Derivatives Intmd Analyst is an intermediate level position responsible for facilitating the clearance, settlement, and investigation of client securities and derivatives...

  • Service Desk Agent

    7 days ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    My client is a large professional who provides a range of services and solutions.They are seeking a Service Desk Coordinator for immediate start to look after the Ireland and UK support of the business.The successful candidate will provide end-to-end support to their customers to ensure their business needs are met.Candidates must have customer service, call...