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Service Desk Agent
2 weeks ago
My client is a large professional who provides a range of services and solutions.
They are seeking a Service Desk Coordinator for immediate start to look after the Ireland and UK support of the business.
The successful candidate will provide end-to-end support to their customers to ensure their business needs are met.
Candidates must have customer service, call center background, or have worked in reception/front of house for 2 years.
This is a fast-paced role, and experience is required.
The successful candidate will be required to:
Provide excellent customer care to our client's customersCreate reportsTroubleshoot and create solutionsProvide flexibility for clients with requirementsAnswer ticketsProvide a range of services around the clients' space management needsProvide onsite customer support where requiredRespond to clients within SLA'sThe ideal candidate will be required to have:
Previous customer care experience within hospitality, call center, or a receptionist background is a must – at least 2 yearsExcellent communication skillsAbility to work on own initiative and solve problemsGood team player
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