Service Desk Agent

3 weeks ago


Dublin, Dublin City, Ireland TechForce Talent Full time

L1 Service Desk Agent – Permanent Role

Location: Sandyford, Dublin | Full-Time, Permanent

We're hiring an L1 Service Desk Agent on behalf of a leading IT Managed Services and Cybersecurity provider. This is a great opportunity to join a fast-paced support environment and grow your IT career.

Your Role

  • Be the first point of contact for IT support via phone, email, and ticketing system
  • Troubleshoot basic hardware, software, network, and system issues
  • Log and track tickets, escalating to L2/L3 when needed
  • Provide clear guidance to users and update documentation accurately
  • Follow ITIL processes and contribute to service improvement

What You'll Bring

  • Experience in L1 IT Support or Service Desk
  • Strong communication and customer service skills
  • Knowledge of Windows OS, Microsoft 365, Active Directory & basic networking
  • Familiarity with ticketing tools (e.g., ServiceNow, Zendesk)
  • Ability to multitask and work under pressure
  • IT certifications (CompTIA A+, ITIL, Microsoft) a plus

Why Join?

A permanent role with a growing company where you'll gain exposure to diverse technologies, develop your technical skills, and make an impact in a dynamic team.

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