Service Desk Operations Manager

3 days ago


Dublin, Dublin City, Ireland Mater Private Hospital Group Full time

Job Summary

Mater Private Network is seeking an experienced IT Service Desk Team Lead to lead our healthcare IT support team. As a key member of our team, you will be responsible for managing the service desk operations, implementing ITIL best practices, and maintaining compliance with healthcare regulations.

Responsibilities

  • Service desk management & operations: Oversee the daily operations of the IT Service Desk, ensuring timely and effective support for all IT-related issues.
  • Healthcare IT compliance & security: Ensure IT support processes align with GDPR, HIQA, JCI and other healthcare regulations.
  • User experience & continuous improvement: Work closely with clinical and administrative teams to enhance IT service delivery.

Requirements

  • Bachelor's degree in IT or related field: Bachelors degree in IT, Computer Science, or a related field (or equivalent experience).
  • ITIL v3/v4 certification preferred: ITIL v3/v4 certification preferred.
  • 5+ years of IT service desk experience: 5+ years of IT service desk experience, with at least 2 years in a lead role.


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