Service Desk Manager

16 hours ago

Dublin, Dublin City, Ireland Eolas Recruitment Full time

Get AI-powered advice on this job and more exclusive features.

Our leading client is seeking a Service Desk Manager to join their team on a permanent basis. The Manager is responsible for overseeing the delivery and optimization of end-user IT services, including device management, software support, and user experience enhancements. This role operates within a complex international IT environment, encompassing global and local systems, legacy and next-generation applications, and diverse support teams. The Manager ensures the smooth operation of end-user systems and services to support business productivity.

Main Responsibilities

  1. Lead, mentor, and support a team of two, focusing on helpdesk, deskside support, and information security compliance tasks. Act as an escalation point for complex end-user computing issues.
  2. End-User Support: Oversee the management of IT support for end users, ensuring the efficient handling of service desk tickets and maintaining high user satisfaction.
  3. Device and Software Management: Manage the lifecycle of end-user devices (laptops, desktops, mobile devices), including procurement, deployment, patching, upgrades, and obsolescence planning. Ensure seamless delivery and optimization of collaboration tools (e.g., Microsoft 365, Teams, and conferencing platforms).
  4. Policy Compliance: Maintain adherence to security and compliance standards, including identity and access management, data protection, and software licensing. Collaborate with external providers to deliver efficient EUC solutions and services, monitoring performance against SLAs.
  5. Process Improvement: Develop, document, and refine EUC processes to enhance operational efficiency and user satisfaction.
  6. User Training and Communication: Support end-user adoption of IT tools and platforms through clear communication, training sessions, and user guides.

Ideal Candidate Profile

  1. Technical Expertise: Proficient in managing and supporting end-user devices, software, and collaboration tools in a corporate environment.
  2. Customer-Focused: A strong commitment to providing excellent user experiences and solving problems with a proactive approach.
  3. ITSM and ITIL Experience: Familiarity with ITIL frameworks, ITSM tools, and service desk operations.
  4. Communication Skills: Excellent ability to translate technical concepts into clear, user-friendly language for non-technical stakeholders.
  5. Adaptable: Comfortable working in a fast-paced environment, embracing evolving priorities and responsibilities.

Qualifications

  1. A third-level degree in IT, computer science, or a related field.
  2. At least 3 years of experience managing end-user computing environments or IT support teams.
  3. Strong knowledge of endpoint management tools (e.g., SCCM, Intune, or equivalent).
  4. Familiarity with enterprise collaboration platforms (e.g., Microsoft 365).
  5. Experience with ITIL processes and ITSM tools.
  6. Background in sectors such as fleet management, leasing, automotive, or financial services is a plus.
  7. Excellent troubleshooting, analytical, and problem-solving skills.

Salary: 75-80k

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management

Industries

IT Services and IT Consulting, Motor Vehicle Manufacturing, and Staffing and Recruiting

#J-18808-Ljbffr

  • Service Desk Team Leader

    4 weeks ago

    Dublin, Dublin City, Ireland Esw Full time

    The OpportunityWe are seeking a highly capable and organized Service Desk Team Lead to coordinate the daily operations of our service desk team.This pivotal role involves leading all aspects of service desk delivery, including incident and request management within ServiceNow, ensuring compliance with SLAs, and supporting seamless onboarding and offboarding...

  • Service Desk Analyst

    23 hours ago

    Dublin, Dublin City, Ireland UniJobs Full time

    Service Desk Analyst - South Dublin Unijobs on behalf of our public sector client, are currently recruiting for the position of Service Desk Analyst in South Dublin. Fully on-site role with no hybrid work options available. This post is for 12 months initially with options to extend after (3-month and 6-month probation period). This is a 35-hour per week...

  • Service Desk Team Leader

    4 weeks ago

    Dublin, Dublin City, Ireland ESW Full time

    The OpportunityWe are seeking a highly capable and organized Service Desk Team Lead to coordinate the daily operations of our service desk team. This pivotal role involves leading all aspects of service desk delivery, including incident and request management within ServiceNow, ensuring compliance with SLAs, and supporting seamless onboarding and offboarding...

  • Service Desk Support Manager

    2 weeks ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    Job OverviewThe ideal candidate will possess strong organizational skills, excellent communication abilities and a willingness to learn and grow in their career. This role involves day-to-day management of the Service Desk / team as a support function for the Fire and Security Systems Division.

  • Service Desk Team Leader

    4 weeks ago

    Dublin, Dublin City, Ireland ESW Full time

    The OpportunityWe are seeking a highly capable and organized Service Desk Team Lead to coordinate the daily operations of our service desk team. This pivotal role involves leading all aspects of service desk delivery, including incident and request management within ServiceNow, ensuring compliance with SLAs, and supporting seamless onboarding and offboarding...

  • Service Desk Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland Sabeo Full time

    Social network you want to login/join with:Eligibility: Stamp4/Stamp 1G Dependent Visa/EU Citizen/British Citizen only, as we are not dealing with sponsorship roles.One of my Life Insurance clients is urgently looking for a Service Desk Analyst for an onsite support role in Abbey St.Service Desk – 2 positions availableContract role until the end of the...

  • Service Desk Analyst

    1 week ago

    Dublin, Dublin City, Ireland Sabeo Full time

    Description Eligibility: Stamp4/Stamp 1G Dependent Visa/EU Citizen/British Citizen only, as we are not dealing with sponsorship roles. One of my Life Insurance client is urgently looking for a Service Desk Analyst for an onsite support role in Abbey St.Service Desk – 2 positions vacantContract role until the end of the year initially(Chances of extension...

  • It Service Desk

    1 week ago

    Dublin, Dublin City, Ireland Infoempregos Full time

    Job Description:A career in Desktop Support Engineering - Dublin Airport*.Provide specialised assistance to those DAA end users who visit the IT Service Desk in person.We are looking for a new employee to start their professional journey with us.If you are dedicated and willing to learn, this position could be yoursRequirements:Willingness to learn and...

  • Service Desk Administrator TEMP

    16 hours ago

    Dublin, Dublin City, Ireland Sirus Full time

    This Temporary Service Desk Administrator role is an excellent opportunity for a self-motivated, confident, adaptable team worker to join our Dublin team.Sirus is an Irish-based HVAC, BMS & Energy Efficiency Solutions and Service provider in buildings. We have been providing service to the HVAC, Electrical and Controls industry for over 30 years. We have a...

  • Service Desk Analyst – Dublin

    3 weeks ago

    Dublin, Dublin City, Ireland ICT Services Full time

    ICT Services are currently seeking a Service Desk Analyst, working on one of our customer sites in Dublin, Dundrum. This is a daily rate contract position for 6 months initially with extension available.Responsibilities:Provide Level 1 remote and desk side support services to end users.Troubleshoot PC related problems either via phone, remote tools or desk...