IT Service Desk Team Lead

1 week ago


Dublin, Dublin City, Ireland Mater Private Hospital Group Full time

Job Overview

Mater Private Network has an exciting opportunity for a seasoned IT professional to lead our healthcare IT support team. We are seeking a skilled and experienced leader to oversee the daily operations of the IT Service Desk, ensuring timely and effective support for all IT-related issues.

Key Responsibilities

  • Oversight of service desk management & operations: Oversee the daily operations of the IT Service Desk, ensuring timely and effective support for all IT-related issues.
  • Develop and enforce SLAs and KPIs: Develop and enforce Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to maintain high service quality.
  • Manage and mentor a team: Manage and mentor a team of IT support staff, providing training and professional development.
  • Implement ITIL-based processes: Implement and optimize ITIL-based incident, problem, and change management processes.

Requirements

  • Bachelor's degree in IT or related field: Required Qualifications & Experience: Bachelors degree in IT, Computer Science, or a related field (or equivalent experience).
  • ITIL v3/v4 certification preferred: ITIL v3/v4 certification preferred.
  • Experience in healthcare IT environment: Experience in a healthcare IT environment, supporting EHRs, PACS, and clinical applications.
  • Strong knowledge of JCI/HIQA compliance: Strong knowledge of JCI/HIQA compliance, cybersecurity, and IT governance.


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