Service Desk Agent

L1 Service Desk Agent – Permanent Role Location: Sandyford, Dublin | Full-Time, PermanentWe're hiring an L1 Service Desk Agent on behalf of a leading IT Managed Services and Cybersecurity provider. This is a great opportunity to join a fast-paced support environment and grow your IT career.Your RoleBe the first point of contact for IT support via phone,...

Key ResponsibilitiesFully qualify all incoming IT support tickets in adherence to agreed SLAs.Monitor ticket and agent support queues effectively.Implement the end-to-end support model.Dispatch issues to the correct organization and resolver group.Highlight potential major incidents and problems to respective service and problem managers.Maintain compliance...

Job DescriptionThis role involves providing first-line support to SAP employees, ensuring that IT incidents and service requests are resolved within agreed-upon SLAs. You will utilize our ticket system, knowledge base, and collaboration with next-level support teams to deliver high-quality results.Fully qualify all incoming IT support tickets in adherence to...

Lead – Technical Help/Service DeskMy client is a leader in innovation, moving towards a modern Microsoft-based environment for their Digital Workplace and content management. They're seeking a Lead for their Technical Help Desk/Service Desk to manage a team providing 24/7 support to their 800-person law firm.Position OverviewThe successful candidate will...

My client is a large professional who provides a range of services and solutions. They are seeking a Service Desk Coordinator for immediate start to look after the Ireland and UK support of the business. The successful candidate will provide end-to-end support to their customers to ensure their business needs are met.Candidates must have customer service,...

Ryanair are now hiring for a Newskies Help Desk Agent to join Europe's Largest Airline Group.This is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300m guests within the next 10 years. The role of a Newskies agent is to assist finance, ground operation, airports, call centers etc to ensure smooth running of the Ryanair...

My client is a large professional who provides a range of services and solutions. They are seeking a service desk Co- Ordinator for immediate start to look after the Ireland and UK support of the business. The success candidate will provide end to end support to their customers to ensure there business needs are met.Candidates must have customer service,...

About the RoleWe are seeking a Technical Service Desk Analyst to join our team in TN Ireland. This is an exciting opportunity to work in a dynamic and supportive environment, where you will have the chance to develop your skills and expertise in IT support.As a Technical Service Desk Analyst, you will be responsible for providing comprehensive IT assistance...

Company Overview:ICT Services is a leading European company delivering top-tier cybersecurity, cloud, and digital transformation solutions. We are committed to providing exceptional IT services to our customers, some of the biggest names in the business all over Ireland.Job Description:We are seeking a skilled Service Desk Agent to join our customer's...

Job Overview:Elevate your customer service skills and drive sales in a fast-paced environment as a Rental Sales Agent with Europcar. This is an exciting opportunity to work on the front desk, providing world-class service to our customers while offering additional products and services to enhance their experience.Key Responsibilities: Provide superior...

Job DescriptionAs a Help Desk Professional, you will be responsible for providing technical support to resolve complex issues escalated from Tier 1 support agents. You will work closely with VIP users and high-priority tickets to ensure timely resolution.Key Responsibilities:Resolve complex technical issues escalated from Tier 1 support agents in a timely...

About the RoleWe are seeking a highly experienced and skilled IT Service Desk Lead to join our team at Mater Private Hospital Group.As an IT Service Desk Lead, you will be responsible for managing the daily operations of the IT Service Desk, ensuring timely and effective support for all IT-related issues.Key Responsibilities:Oversee the daily operations of...

Mater Private Network have an exciting job opportunity for a IT Service Desk Team Lead to join our Mater Private Network Team. We are seeking an experienced IT Service Desk Team Lead to lead our healthcare IT support team, ensuring high-quality service delivery and efficient resolution of IT issues for healthcare professionals, staff, and patients. This role...

Our Dublin based client is looking for a Service Desk Lead to join their team on a permanent basis. This role requires an individual who can lead a team of IT support specialists, ensuring high-quality support and efficient resolution of user IT issues. The Service Desk Lead will be responsible for improving service delivery, enhancing user satisfaction, and...

Service Desk ConsultantDepartment: Service DeskEmployment Type: Full TimeLocation: DublinDescriptionThis is a Hybrid role with rota onsite requirement.We are seeking an experienced and customer-focused Service Desk Consultant who has experience dealing with customers over the phone, via email, and onsite. In this role, the Service Desk Consultant will work...

Job Description:We're hiring a talented Technical Support Representative to join our dynamic team at TechForce Talent. As an L1 Service Desk Agent, you'll be the first point of contact for IT support, troubleshooting basic hardware, software, network, and system issues. You'll log and track tickets, escalating to L2/L3 when needed, and provide clear guidance...

Job OverviewAimbridge Hospitality seeks a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of the front desk operations, you will be responsible for ensuring exceptional guest service, maximizing room revenue, and maintaining high standards of hotel operations.About YouWe are looking for an individual with at least 2-3...

Essential Skills and Qualifications:2+ years working in a similar IT based Service Desk role.Experience in working in a high-pressurized environment and ability to multitask.Excellent understanding of a Service Desk atmosphere.Candidate must be customer-focused with excellent customer service skills.Ability to work within a team.Strong system, software, and...

Role OverviewWe have an exciting opportunity for a seasoned IT Service Desk Team Lead to join our Mater Private Hospital Group team.As an IT Service Desk Team Lead, you will be responsible for overseeing the daily operations of the IT Service Desk, ensuring high-quality service delivery and efficient resolution of IT issues for healthcare professionals,...

The position of IT Service Desk Professional requires someone who can identify and resolve colleague IT issues efficiently. This role combines multiple aspects of IT support, including providing initial advice and guidance on technical matters, delivering hardware and software provisioning requests, and offering onsite IT assistance.Main...