Enterprise Service Desk Technician

4 days ago


Dublin, Dublin City, Ireland Ergo Full time

We are committed to providing exceptional customer service, and we're looking for someone who is passionate about delivering outstanding results. As a Service Desk Analyst, you will be responsible for:

  • Assuming full ownership and responsibility of all allocated support tickets, ensuring they are dealt with promptly and professionally and satisfactorily concluded.
  • Ensuring strict adherence to SLAs when dealing with customer tickets/calls.
  • Installing, configuring, and troubleshooting of IT related software and hardware.
  • Highlighting any anomalies on our customer sites raising a service ticket and triggering escalation procedures.

You will have the opportunity to develop and maintain an in-depth technical knowledge of Ergo products, services, and solutions.



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