Senior Service Desk Technician

1 week ago

Dublin, Dublin City, Ireland Cornerstone Research Full time
We're looking for aSenior Service Desk Technician

This role is Office Based, Dublin, CA Office

As a Senior Service Desk Technician, you will be responsible for supporting and maintaining organizational computer systems and peripherals. This includes deploying, repairing, maintaining, and upgrading all organizational computer hardware as well as participating in the implementation of new software and tools.

You will effectively provide first-hand support to end-users and executives in identifying and resolving technical issues. You will also mentor junior members of the IT team and provide specialized technical assistance to other IT verticals.

In this role you will…

  • Perform analysis, diagnosis, and resolution of complex computer problems, and provide best-in-class customer support for end-users. Recommend and implement corrective solutions for end-users in person, and remote support for off-site users as needed. Provide executive support for the Dublin office and other offices.
  • Install, configure, test, maintain, monitor, and troubleshoot end user and computer hardware and peripheral devices.
  • Communicate and multi-task across departments and technologies, while maintaining an appropriate level of professionalism and aligned goals.
  • Utilize corporate ticketing system to document and track incidents, requests, user interactions, and detailed hardware/software asset management.
  • Support Microsoft and Apple operating systems and related software; and proprietary software as needed.
  • Participate in IT special projects which may include testing and implementation of new software and tools, IT infrastructure "smart-hands" assistance, technical guidance for other departments.
  • Provide mentorship and training for new members of the IT team.
  • Help management design, improve, document, and implement IT processes.

You've got what it takes if you have…

  • 5+ years applicable experience and demonstrated success/knowledge with the following technologies:
    • Microsoft Entra / Azure AD and on-prem AD domains experience
    • Microsoft Intune, JAMF, SCCM, Autopilot, JAMF Zero Touch experience
    • Windows 10, 11, MacOS provisioning and troubleshooting experience
    • Okta identity, MFA, IAM experience
    • ServiceNow, Jira experience
    • Crowdstrike, Defender for Endpoint, DLP, web filtering experience
  • Executive white-glove support experience
  • Onboarding / offboarding experience
  • Ability to complete and maintain basic work and project records.
  • Ability to work as part of a team.
  • Ability to identify and seek needed information/research skills.
  • Excellent written and oral communication skills.
  • Advanced technical problem-solving skills.
  • High school diploma, Bachelor's degree and/or relevant technical certifications.

Our Culture:

Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.

Who We Are:

Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.

Total Rewards:

At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone's comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work — tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The BASE salary range for this position is: 59200 - 94700 USD.

Check us out on LinkedIn, Comparably, Glassdoor, and Facebook

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com or +1 855 454 8433.

Read the EEO is the Law poster here, and the supplementary poster here.

Read the Pay Transparency Nondiscrimination Provision poster here.

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