Deputy Manager, Respond Family Hub, Dublin 9

2 weeks ago

Dublin, Dublin City, Ireland Respond Housing Association Full time

Respond is one of the largest housing associations in Ireland, providing social housing and homeless services. Our vision is that 'every family and individual in Ireland will have high-quality housing as part of a vibrant and caring community'. We are growing rapidly in response to the housing crisis and are now looking for the right person who has the passion and skills to help us realise our vision.

Respond is committed to equal employment and growing a diverse workforce. If you do not "tick every box" there are likely other valuable attributes and skills that you have, that would make you a great fit for the organisation. We welcome applications from people of all cultures, nationalities, genders and from anyone who has historically faced social exclusion. If you feel this role is for you, then please apply.

Role: Deputy Manager

Location: Respond Family Hub, Dublin 9

Reporting to: Homeless Service Manager

Salary: €45,229-€55,000  (Please note that offers are typically made at the beginning to mid-range of the advertised salary, based on skills and experience)

Terms: Permanent full-time 40 hours per week (flexible across Monday-Sunday)

Job Purpose: To support the Manager to lead a team in supporting families in Supported Temporary Accommodation (STA) to work towards securing long-term accommodation. With a strong emphasis on implementing and championing a housing-led approach. Respond is committed to trauma-informed practices, embedding the principles of collaboration, diversity, respect, and trust in all aspects of our work.

Core Duties and Responsibilities:

  • Admit families to the service, ensuring they are provided with a full induction and Ensure the day-to-day operations of the service are run in accordance with Respond's policies and procedures with a focus on trauma-informed practices and responses.
  • To take a senior role within the staff team.
  • To assist with taking a lead on any aspect of the service the delivery of which has been agreed with the manager.
  • Responsibilities to include team leadership, program development, caseload Management and health and safety compliance.
  • Provide keywork to designated families living in the service as assigned by line Manager.
  • To work alongside the manager to ensure the Team are maintaining professional records of work with the services users and the work of the project including but not limited to updating the PASS system.
  • Liaise and support project workers to ensure all housing options and support needs are being explored that incorporates trauma-informed approaches and responses.
  • Work collaboratively with local authorities, housing providers, healthcare services, and other stakeholders to coordinate services and support for service users.
  • Represent the organization at external meetings and forums as required.
  • To work alongside the manager to ensure that the Support Team are keeping all support plans, wellbeing assessments up to date. 
  • Develop and build relationships with relevant local services and agencies.
  • Complete accurate written records and/or reports where appropriate while complying with data protection and safeguarding guidelines.
  • Handle enquiries, including telephone calls and agency visits.
  • Attend and in the absence of the manager lead team meetings ensuring continuous professional development.
  • Update when appropriate the Pathway Accommodation & Support System (PASS).
  • In conjunction with Manager, provide supervision and support to staff members at regular intervals regarding the progress of his/her work, reflective practice and professional development.
  • Respond to all safety and security related incidents, ensuring correct service procedures are followed, and record and report such incident as appropriate. To provide support after incidents where necessary.
  • To perform as a team member supporting colleagues, participating in effective handovers in order to ensure effective work relationships and continuity of care for service users.
  • Carry out and report security checks, including property checks, occupancy checks and room checks.
  • Adhere to professional boundaries and work in a professional manner at all times.
  • Ensure the environment is maintained to high standards at all times.
  • Ensure all financial accounts are kept updated including petty cash.
  • Deputise for the Service Manager when required.
  • A working Knowledge of chid protection and safeguarding vulnerable adults.
  • Ensure high quality of service user facilities with a positive and Trauma informed environment.
  • Participate in on call on a rotational basis, providing 24 hour support to services.
  • The list of tasks is not an exclusive one and duties may vary from time to time.

Essential Criteria/Education Qualification:

  • Requires undergraduate degree level preferably in: Social Care, Social Policy, Addiction Studies, Social Science, Housing & Welfare.   

Technical Skills:

  • Proficiency in using standard office software (Microsoft Office Suite: Word, Excel, PowerPoint, Outlook).
  • Familiarity with digital communication tools and platforms (e.g., Microsoft Teams, Zoom) for virtual meetings and collaboration.
  • Experience with systems such as Pathway Accommodation & Support System (PASS) or other relevant databases.

Desired Skills:

  • Experience of performing in a leadership role.
  • An understanding of the nature of homelessness and the needs of homeless families.
  • Excellent interpersonal, communication and leadership skills.
  • The ability to motivate and work effectively with staff and service users.
  • Have a flexible approach to the work in response to organizational change, development and review of best practice.
  • Ability to work on own initiative.
  • Practical experience of advice, support and advocacy.
  • Capacity to develop positive relationships with internal and external stakeholders.
  • The ability to treat the client group in a non-judgemental and respectful way.
  • The ability to work within clear professional boundaries.
  • Be highly motivated, reliable & flexible.
  • Flexibility in working hours, including availability to work in a 24-hour service environment, covering days, evenings & weekends, and public holidays as needed.
  • Garda vetting will be conducted on an on-going basis.

Experience:

  • Position requires 3-5 years of experience. 

Closing date for applicants is Friday, 14th March 2025.

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