Hub Manager

3 days ago


Dublin, Dublin City, Ireland Servicenow Full time
About Us

We approach our distributed world of work with flexibility and trust. Our employees enjoy a range of work personas (flexible, remote, or required in office) depending on the nature of their work. We strive to create an accessible and inclusive experience for all candidates and employees.

Job Description

The Manager, Success Hub will lead our team of early career Customer Success Guides, responsible for delivering Success at Scale and driving customer adoption within the EMEA region. This role requires coaching and developing a team of Success Guides, executing the Success Hub strategy, and driving new initiatives to deliver value for all customers.

Main Responsibilities:

  1. Onboard new customers, improve technical health and adoption, and drive growth and expansion within the account.
  2. Hire, coach, and mentor team members to help them grow their skills and careers.
  3. Execute the Success Hub strategy, delivering value for all customers on their journey.
  4. Drive new initiatives in the Success Hubs as part of the overall Customer Excellence Group strategy.
  5. Understand how digital and AI-based technologies are critical to the scaling, impact, and cost-effectiveness of the business.
  6. Manage and oversee the operational aspects of the team to deliver high-quality engagements efficiently with maximum reach and productivity.
What We Offer

We offer a dynamic work environment, opportunities for growth and development, and a chance to make a meaningful impact on our customers' success.

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • The chance to work with a talented and diverse team.


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