Success Hub Director
3 days ago
ServiceNow is a global leader in cloud-based technology, transforming how organizations work. Our platform connects people, systems, and processes to drive business success. With a customer base of over 8,100, including 85% of Fortune 500 companies, we empower organizations to find smarter, faster, and better ways to work.
Job DescriptionThe Manager, Success Hub will lead our team of early career Customer Success Guides, responsible for delivering Success at Scale and driving customer adoption within the EMEA region. This role requires coaching and developing a team of Success Guides, executing the Success Hub strategy, and driving new initiatives to deliver value for all customers.
Main Responsibilities:
- Develop and implement strategies to drive customer adoption and growth within the account.
- Hire, coach, and mentor team members to help them grow their skills and careers.
- Execute the Success Hub strategy, delivering value for all customers on their journey.
- Drive new initiatives in the Success Hubs as part of the overall Customer Excellence Group strategy.
- Understand how digital and AI-based technologies are critical to the scaling, impact, and cost-effectiveness of the business.
- Manage and oversee the operational aspects of the team to deliver high-quality engagements efficiently with maximum reach and productivity.
- 5+ years of experience in a leadership role at a high-performing consulting or software company.
- Demonstrated success leading and growing a team of individual contributors.
- Familiarity with one or more ServiceNow product suites.
- Excellent verbal and written communication skills.
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Manager, Success Hub
1 hour ago
Dublin, Dublin City, Ireland Servicenow Full timeJob Description As a Manager, Success Hub, you will lead a team of early in career Customer Success Guides responsible for delivering Success at Scale making every customer committed to ServiceNow for life.The team will be responsible for driving customer success, growth, and adoption within the EMEA region by delivering remote engagements at various points...
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Manager, Success Hub
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Dublin, Dublin City, Ireland ServiceNow Full timeJob DescriptionAs a Manager, Success Hub, you will lead a team of early in career Customer Success Guides responsible for delivering Success at Scale making every customer committed to ServiceNow for life. The team will be responsible for driving customer success, growth, and adoption within the EMEA region by delivering remote engagements at various points...
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Manager, Success Hub
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Dublin, Dublin City, Ireland ServiceNow Full timeAs a Manager, Success Hub, you will lead a team of early in career Customer Success Guides responsible for delivering Success at Scale making every customer committed to ServiceNow for life. The team will be responsible for driving customer success, growth, and adoption within the EMEA region by delivering remote engagements at various points during the...
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Manager, Success Hub
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