Receptionist

4 weeks ago

ireland IDA Ireland Full time

Job Purpose:
The purpose of the role is to provide a professional and high-quality Switchboard and Reception service for IDA Ireland in 3 Park Place, Hatch Street Upper, Dublin 2 and to support the HR & OD Team in IDA Ireland in administration duties.

Key Responsibilities:

  • To provide a professional and high-quality Switchboard and Reception service for IDA Ireland.
  • Provide a friendly, approachable and welcoming customer-focused environment.
  • Efficient and timely answering and transferring of calls.
  • Support management and staff in a helpful, responsible and professional manner.
  • Maintaining confidentiality and sensitivity in all dealings with staff and clients.
  • Record client attendance on the VMS System.
  • Provide efficient administrative support where required.
  • Liaise with couriers and route internal and external post to the appropriate staff member, if required.
  • To warmly welcome various clients including Ministers, Ambassadors, Government Officials and Senior Business Executives.
  • To ensure dignity, respect and equality are applied throughout the organisation and that a work-life balance in the workplace is supported as much as possible.
  • To ensure that continuous learning and development is undertaken through informal and formal learning and participation in the Performance Management and Development Review Process.
  • To demonstrate flexibility in undertaking additional tasks as may be assigned.

Key Competencies Required:

  • Communications & Personal Effectiveness
  • Client Focused Relationship Building
  • Project Management
  • Networking
  • Knowledge
  • Negotiating & Influencing

Additional Requirements:

  • Excellent Interpersonal and communication skills.
  • A relevant third level business or HR qualification, to a minimum of Level 7 recognized on the National Qualification Framework.
  • Applicants should have a flexible, calm, systematic and methodical approach to work and be customer-focused at all times.
  • Good computer skills, particularly in Word, Outlook and Excel, and have a general interest in Information Management systems.
  • Good organisational skills with the ability to handle administrative tasks and work effectively as part of a team.
  • Be sensitive and maintain confidentiality in all aspects of their role in IDA Ireland.
  • Ongoing flexibility and interest in career progression and development via opportunities, which may arise in IDA’s office network.
  • A valid work permit.

Salary:
€27,304 to €45,029 per annum contributory superannuation
Rising by long service increments to €46,326 (after 3 years satisfactory service at the maximum of the range) and rising to €47,640 after 6 years of satisfactory service.

Human Resources & Organisational Development
Date: 6th February 2025

#J-18808-Ljbffr

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