Property Loss Adjuster

3 weeks ago

Dublin, Dublin City, Ireland RSA Insurance Full time

Join RSA and make a difference every day.

Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter.

With offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie.

As a proud member of the Intact family, we're part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums.

We want you to thrive and grow with us – and we'll give you all the tools, flexibility and learning opportunities you need to do it.

Culture and Community

RSA is a purpose-driven business – our purpose is to 'help people, businesses, and society prosper in good times, and be resilient in bad times'.

We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do.

We provide an open and honest workplace – where everybody contributes, and every view is listened to and respected.

Property Loss Adjuster

Excellent new opportunity to join our Claims team in Dublin. We are looking to hire an experienced Loss Adjuster to handle property claims in order to achieve settlement outcomes in line with business strategy and goals, regulatory and corporate policies and customer propositions.

You will spend the majority of your time assessing household or commercial scenes of loss/events, gathering relevant information, documenting findings and advising customers.

You will be field-based, working in various locations throughout Ireland and dealing with customers on a one-to-one basis.

Reporting to the Technical Property Claims Lead, you will have strong analytical, communication and organization skills, and enjoy using your strong investigative, negotiation and decision-making abilities to deliver an effective service to our customers.

Key Responsibilities:

  1. Oversee claims from initiation to resolution, ensuring a customer-focused experience throughout the process.
  2. Engage effectively with customers and third parties, providing clear communication and promptly addressing enquiries.
  3. Aim for optimal outcomes in claims settlements, while providing excellent customer service and fostering relationships with clients.
  4. Prepare and deliver case decisions and solutions to the customer, in line with agreed processes at designated level authority, to meet business objectives and the customer proposition.
  5. Manage customer interactions in an efficient, courteous and timely manner, escalating to more senior and/or qualified colleagues as necessary.
  6. Participate in surge event management to provide vital support during critical times.

Requirements:

  • CIP qualified
  • 3+ years Loss Adjusting experience
  • Dip LA, or progress towards ACILA/ACII is desirable but not essential
  • Experience of dealing with brokers and a wide variety of customers
  • Strong negotiation and interpersonal skills
  • Excellent verbal & written communication skills
  • Excellent attention to detail
  • This role is Field Based, so a Full Driving Licence is required

Regulatory Requirements:

If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.

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