Travel Claims Assessors
3 weeks ago
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work.
Travel Claims AssessorsRoleTo manage and assess Travel Claims to ensure that a professional service is provided in compliance with Client and Regulatory requirements.
Key ResponsibilitiesThe role of the Travel Claims Agent is to ensure that the claim files allocated to them are managed and assessed in a professional manner, including but not limited to:
- Technical excellence including strict application of client policy wordings;
- Compliance with Service Level Agreements (SLA);
- Supporting Team Leader with the technical development of colleagues;
- Effective communication with claimants.
- On-going management of the "Work Action" Log in order to identify and prioritise own workload;
- Assessment of Travel Claims, in accordance with:
- CPC/FSA Guidelines;
- Client Policy Wordings / Technical Requirements;
- SLAs;
- Ensure for own allocated claims that files & claim records are maintained in a professional and accurate manner;
- Accurate and timely processing of any claim payments;
- Performance of role in accordance with own Claims Handling Licence;
- Timely referral to Team Leader where decision falls outside of personal Claims Licence;
- Identification of Fraud, Recoveries and Complaints at earliest possibility, with referral to appropriate Colleague;
- All Complaints to be referred to Team Leader immediately upon receipt;
- Clear communication within Team and with Claimant;
- Provide support to Team Leader in the technical development of colleagues (as required);
- Actively support Team Leader and Colleagues in the provision of excellent service to both Claimants and Clients, including but not limited to identification of potential operational improvements.
- Good knowledge of Travel Insurance Products and Policy Wordings;
- Good knowledge of the Claim Life Cycle;
- Good analytical and numeracy skills;
- Excellent attention to detail with a focus on accuracy;
- IT Literate with good knowledge of Word, Excel and Notes;
- Excellent communication and interpersonal skills;
- Able to work independently and demonstrate personal initiative & innovation.
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
Taking care of people is at the heart of everything we do. Caring counts.
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