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Food Operations Manager

1 month ago

Dublin, Ireland Applegreen plc Full time

Established in 1992, Applegreen is a leading convenience roadside retailer in the Republic of Ireland, the UK and the US in both large-scale Motorway Service Areas and Travel Plazas, as well as smaller petrol stations. The business has grown to over €4.1BN in annual revenue, operating over 600 Motorway Service Plazas and forecourt sites internationally and employing over 16,000 people. Our products and services include large scale food and beverage operations, convenience stores, and roadside refueling.

Description

Role Introduction:

Applegreen is experiencing rapid growth and, to support this expansion, we are looking to onboard a Food Operations Manager. This role involves providing operational support, training, and coaching, and will be part of the Food team, reporting to the Lead Food Operations Manager. This is an exciting opportunity for a dynamic individual to excel. The ideal candidate will be a confident, personable individual who can seamlessly integrate into Applegreen and adopt a hands-on approach. The position will oversee multiple food brands, requiring nationwide travel to support these brands.

Employee Benefits:

  • Matched pension contribution of 2.5% from your commence date, and increase after successful probation pass
  • Maternity and Paternity Leave
  • Fertility Leave
  • Education Support
  • Employee Discounts
  • Fully subsidised lunch on site
  • Sports and Social Club

Key Responsibilities:

  • Ensure comprehensive training for respective brands.
  • Fully understand and adhere to brand regulations and policies.
  • Closely monitor financial results and coach teams on how to maximise performance in this area.
  • Collaborate with line managers and team to review and evaluate training tools.
  • Develop and implement training materials to fill any gaps in Brand Ops Excellence training.
  • Organise and manage training plans for new food managers to meet brand standards.
  • Ensure sufficient trained COE (centre of excellence) units for new manager training.
  • Conduct shift observations and coach managers on findings.
  • Create and review comprehensive post-visit reports with unit and site managers.
  • Communicate with Regional Managers about food safety or unit performance issues.
  • Prioritise visits to underperforming stores (bottom 30% operationally and financially).
  • Provide training compliance updates to the Food Operations Manager.
  • Develop and support training plans for new store openings.
  • Prepare and deliver brand training workshops/courses to ensure compliance.
  • Arrange workshops/courses to assist with the progression of Training Champions.
  • Coach unit teams on how to successfully train new recruits.
  • Manage training data for all respective brands.
  • Proactively reward and recognise outstanding performance.
  • Support key brand initiatives and marketing campaign launches.
  • Deliver site-based brand training workshops/courses (e.g. Back to Basics).
  • Assist in creating content for effective communication (newsletters, portal development)
  • Assist with the creation of Standard Operating Procedures (SOPs).
  • Be the go-to person for managers regarding respective brands.

Education, Qualifications & Experience:

  • Leaving cert or equivalent.
  • Degree or Diploma preferable in Hospitality or Business Management.
  • Food Safety/HACCP Certification – Required for compliance with Irish food safety regulations.
  • Health & Safety Training.
  • At least 2 years of experience in the multi-branded food environment.
  • Have operational experience in a service-focused organisation.
  • Excellent planning & organisation skills.
  • High proficiency in all Microsoft Office software also essential (Excel, PPT).

A passion for food and excellence in customer standards is essential. The candidate should be a dynamic individual who adapts well to change and can thrive in a rapidly growing organisation that continues to evolve. Strong knowledge of food safety regulations, excellent coaching skills, and the ability to energise, motivate, and influence others are crucial. The candidate must be a self-starter, resilient under pressure, with sound judgement and strong leadership potential.

Willingness to travel as required and flexibility with work hours to meet the needs of this role is necessary.

Applegreen Stores is an Equal Opportunity Employer.

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